Data Coordinator

Inizio Engage; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team. This role involves supporting CRM and digital platforms while ensuring excellent customer service. Ideal candidates will have strong administration skills and the ability to analyze data effectively. The position offers hybrid working and requires a proactive approach to managing multiple projects.

Benefits

Hybrid working

Free on-site parking

Qualifications

• Experience in a customer service environment.
• Ability to interrogate and interpret data.

Responsibilities

• Support testing of developments on CRM and digital systems.
• Analyse and report on data from CRM and digital systems.
• Manage key accounts and suppliers through administration.

Skills

Customer Focus

Communication

Data Analysis

Planning

Organizational Skills

Education

Graduate level education or equivalent

Tools

Microsoft Office

Job description

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit.

This position would suit those with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively.

You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set daily goals to contribute effectively to the broader eCommerce objectives.

The role offers hybrid working and free on-site parking when in the office.

Primary Responsibilities

1. Support the testing of developments on CRM and other digital systems.
2. Account creation and updating of data requests.
3. Support the onboarding of members and suppliers onto the digital systems.
4. Demonstrate and promote the digital platforms to members and suppliers.
5. Support the key account management of members and suppliers on the CRM.
6. Analyse and report on data from the CRM and other digital systems within the company.
7. Work with all departments to enable a more data-driven approach across the whole business.
8. Maintain all reporting and provide feedback on the data analysed.
9. Integrate data streams to understand and highlight trends in the data.
10. Support the digital team by responding to raised tickets.
11. Manage key accounts and suppliers through administration and data processes.
12. Perform internal administration tasks.

What We're Looking For

1. Preferably educated to Graduate level or with a similar qualification, or qualified by experience.
2. Strong customer focus with a commitment to delivering exceptional service.
3. Excellent communication skills.
4. Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
5. The ability to interrogate and analyse data independently.
6. Capable of working under pressure to meet deadlines and initiatives.
7. Able to work independently without supervision and demonstrate strong decision-making skills.
8. Strong planning and organisational skills.
9. Proven ability to achieve results through objective-driven activities, both individually and as part of a team.
10. Bring new ideas and initiatives to the department.
11. Keen to learn new skills and develop.