Data Centre Supervisor

TGS International Group; Watford; On-site; GBP 42,000 - 52,000; Full time

Job summary

TGS International Group in Watford seeks an experienced Data Centre Supervisor to oversee MAC and BAU activities across data centre environments in a high-availability, 24/7 setting.

Candidate will coordinate day-to-day operations, supervise technical teams, and ensure service levels. Strong leadership, safety and client liaison skills are required for this critical role.

Qualifications

• Extensive experience in Data Centre MAC (Moves, Adds & Changes) environments.
• Structured cabling installation, testing and fault finding experience.
• Knowledge of copper and fibre cabling standards in data centres.
• Experience supervising shift activities and coordinating delivery in large operational environments.

Responsibilities

• Deliver and oversee MAC and BAU activities across data centre and campus environments.
• Support planning, scheduling and execution of works to meet client requirements.
• Monitor SLA performance and escalate risks or delivery issues.
• Coordinate with internal teams, clients and third-party vendors to maintain service standards.
• Supervise structured cabling, installation, decommissioning and equipment handling.
• Manage workload allocation, resource planning and shift coverage.
• Ensure health and safety compliance, quality standards and client procedures.
• Support incident management, troubleshooting and first-line technical support.
• Maintain accurate documentation, operational reporting and asset tracking.

Job description

Travel: Occasional travel to another site in Watford may be required

About the Role

TGS International are seeking an experienced and highly organised Data Centre Supervisor to support critical IT cabling infrastructure operations across client data centre environments in Watford. The successful candidate will play a key role in overseeing the delivery of Moves, Adds & Changes (MAC) activities and Business-as-Usual (BAU) operations, ensuring efficient service delivery and maintaining the highest operational standards.

Working closely with Data Centre Management, Service Delivery teams and client stakeholders, you will be responsible for coordinating day-to-day activities, supervising technical teams, managing resources and ensuring service levels are consistently achieved. This is an excellent opportunity for an experienced data centre professional looking to take ownership of site operations within a high-availability, 24/7 environment.

Key Responsibilities

Deliver and oversee MAC and BAU activities across data centre and campus environments.

Support the planning, scheduling and execution of works to meet client requirements.

Monitor SLA performance, identifying and escalating risks or service delivery issues where required.

Coordinate with internal teams, clients and third-party vendors to maintain excellent service standards.

Supervise structured cabling, installation, decommissioning and equipment handling activities within data centre environments.

Manage workload allocation, resource planning and shift coverage.

Ensure compliance with health and safety requirements, quality standards and client procedures.

Support incident management, troubleshooting and first-line technical support activities.

Maintain accurate documentation, operational reporting and asset tracking systems.

Participate in operational, client and team meetings, contributing to continuous service improvements.

What We're Looking For

Highly organised with strong leadership and supervisory capabilities.

Proactive approach to managing workloads, priorities and operational challenges.

Calm and effective under pressure within a fast-paced, 24/7 operational environment.

Excellent communication and interpersonal skills, particularly when dealing with clients and third-party suppliers.

Strong problem-solving ability and attention to detail.

Confident working independently and as part of a wider operational team.

Ability to manage competing priorities while maintaining high standards of service delivery.

Flexible and adaptable approach to operational requirements.

Desirable Experience & Qualifications

Relevant experience working within a Data Centre MAC (Moves, Adds & Changes) environment.

Extensive experience in structured cabling installation, testing and fault finding.

Strong knowledge of copper and fibre cabling standards and data centre infrastructure.

Proven experience in asset management, ticketing systems and service delivery processes.

Experience supervising shift activities and supporting project delivery from design through to handover.

Experience managing third-party vendors and working within large-scale operational environments.

Strong organisational, prioritisation and problem-solving skills.

Ability to work effectively under pressure within a 24/7 operational environment.

Excellent communication skills and the ability to work independently and as part of a team.

Preferred

Industry certifications such as CompTIA Server+, Network+, CCNA or ITIL.

Data centre or cabling certifications such as BICSI, CDCTP or CDCMP.

Previous experience working within banking or enterprise data centre environments.