ICT Shift Technician

CBRE Group, Inc.; Swindon; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Data Centre Engineer for Data Centre Solutions in Swindon.

You will deliver operational services across Vodafone Cloud & Security Data centres, supporting deployment and in-life activities including cabling, racking, and patching in a 24/7 rota. You will work in a four-person shifts team, manage Remedy/ServiceNow tickets, and ensure compliance with Data Centre standards and safety regulations while building strong relationships with Facilities Managers and client

Qualifications

• Experience in operational Data Centre environments and rack/cabinet work.
• Understanding of mechanical/electrical Data Centre configurations.
• SC clearance or ability to obtain clearance.

Responsibilities

• Support pre-scheduled and reactive Data Centre operations.
• Plan space and cabinet utilization; prepare quotations.
• Mount servers, storage and network gear in cabinets.
• Install Data Centre cabling per design docs and standards.
• Manage Remedy/ServiceNow tickets within SLAs.
• Ensure compliance with regulations and safety standards.
• Contribute to governance activities and incident investigations.
• Report accurately and on time; participate in on-call roster.
• Build relationships with Facilities Managers and client staff.

Skills

Data Centre operations

Rack elevation design

Server hardware

Storage hardware

Network hardware

Cross-connect installation

Cabinet patching

SC Clearance

Shift work

Remedy

ServiceNow

MS Office

Tools

Remedy

ServiceNow

MS Office

Job description

Job Title: Data Centre Engineer, Data Centre Solutions

Reporting to: Contract Manager, Data Centre Solutions

Location: EMEA UK, Swindon

Job Purpose

The successful candidate will deliver high calibre operational services within Vodafone Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment. Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location.

The successful candidate will be required to work a shift pattern in a four man team covering the location 24/7 365.

Key Responsibilities

• Support of pre-scheduled and reactive operational workflow at the Swindon Data Centre location or on a pre arrange basis at another location.
• Plan efficient use of Data Centre space & Cabinet utilization, working to the Data Centre Standards.
• Quotation preparation against defined standards and OLA’s.
• Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.
• Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.
• Provides pre and post-sales support to associated support specialists, Account and Service Managers.
• To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s..
• Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.
• Support Incident and Faults investigations, identify causes and effect remedies
• Prepare accurate /timely reports as required
• Ensure corrective / repair works are carried out in accordance with current regulations
• Participate in emergency call out roster providing cover for weekend and team member absences, as required
• Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives
• Ensure day to day and future compliance to safe working practices, quality standards conformity and best practice methods
• Volunteer ideas / initiatives that contribute to the service levels and delivery
• Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies

Experience, Knowledge, Skills and Abilities

Essential/Required

• Experience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.
• Solid understanding of the Mechanical/Electrical configuration of a Data Centre.
• SC Clearance or ability to pass and hold.

Desired

• Experience of working shift rotation day/nights.
• Flexibility to support work activities at other Data Centre locations on occasion.
• Experience in using MS Office suite of tools
• Experience in using ticket management tooling such as Remedy or ServiceNow.
• Excellent Customer and Supplier relationship skills
• CNET CDCTP certification
• Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
• Can show knowledge (at a foundation level) of some or all of following:
• Operating systems, e.g. Unix, Windows, etc.
• Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.
• Backup and recovery