Data Centre Shift Manager (Client Direct)

RG Setsquare; Greater London; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Salary and shift allowance

Private Healthcare

Gym contribution

Pension matched up to 16%

Cycle to work / EV salary sacrifice

EV charging on site

Life Assurance

Income protection

Retail discounts

Job summary

RG Setsquare seeks an experienced Shift Manager to support a data centre client, coordinating PPM, reactive maintenance and break/fix work. You will drive service continuity, govern M&E activities, and collaborate with Data Centre Management and Facilities teams to uphold contractual SLAs.

You will lead contractor oversight, safety compliance and incident resolution, maintaining uptime in a high-demand, live operational environment.

Qualifications

• Extensive experience in a Data Centre or critical Facilities Management role.
• Strong process management experience in a live operational environment.
• Extensive real time Incident/fault management experience in a business-critical environment.
• Experience with business continuity, risk management, incident management and change control.
• Mechanical/Electrical background with health and safety awareness and ISO standards knowledge.
• HV in a Data Centre and familiarity with building services systems.

Responsibilities

• Witness and oversee all critical works on site.
• Manage M&E activities to ensure service delivery meets expectations.
• Support the Data Centre Manager with customer requirements, technical drawings, pricing and implementations.
• Assist with scenario testing and training for site teams.
• Proactively identify and drive opportunities to improve data centre infrastructure efficiency.
• Provide oversight of method statements, risk assessments and permit requirements.
• Maintain zero customer downtime and minimise breaches of SLAs and KPIs.
• Lead and contribute to change control, incident reporting and weekly/monthly service reviews.
• Oversee third-party contractors ensuring safety, compliance and high performance.
• Create and manage forward maintenance planners (30/60/90 days).
• Produce site reports and updates for operational calls and meetings.

Skills

Data centre experience

Incident management

Change control

Process management

Health & Safety awareness

ISO standards compliance

HVAC & electrical systems

Education

City and Guilds / NVQ or equivalent

Tools

BMS

PMS

Fire systems

Job description

We are looking for an experienced Shift Manager to join a our client.

Reporting to the Technical Manager, you will support the site team across all technical plant and infrastructure requirements. You will coordinate planned preventative maintenance (PPM), reactive maintenance and break/fix activities, working closely with the Data Centre Management and Facilities teams.

The role involves the management of critical data centre operations, close engagement with new and existing customers, maintaining operational continuity and ensuring consistently high standards of service delivery through specialist subcontractors.

This is a key operational role within a business-critical environment, requiring someone who can remain calm under pressure, take ownership of issues and drive them through to successful resolution.

• Witness and oversee all critical works undertaken on site.
• Manage M&E activities to ensure service delivery consistently meets expectations.
• Support the Data Centre Manager with customer requirements, technical drawings, pricing and implementations.
• Assist with scenario testing and training for site teams.
• Proactively identify and drive opportunities to improve data centre infrastructure efficiency.
• Provide oversight of method statements, risk assessments and permit requirements.

Site Availability & Service Continuity

• Maintain zero customer downtime and minimise the risk of breaches against contractual SLAs and KPIs.
• Work closely with the Service Management Centre on change control, ensuring customer communications and fault updates are accurately reported and managed.
• Lead and contribute to Post-Incident Reviews, developing a thorough understanding of incidents and implementing corrective actions to prevent recurrence.
• Identify, manage and escape any potential customer-impacting issues.
• Assist with the measurement and tracking of operational KPIs and maintain awareness of customer SLAs.

Third-Party & Contractor Management

• Manage specialist contractors working across the data centre, ensuring contracted service levels are consistently delivered.
• Ensure reactive tasks are appropriately logged, monitored and completed.
• Oversee third-party maintenance contractors and suppliers, ensuring all works are completed safely, efficiently and to a high standard.
• Ensure employees, customers and contractors comply with site policies, procedures and operational processes.

Planned Preventative Maintenance

• Validate that all PPM activities are completed on time and to the required standard.
• Ensure reported faults and advisories are correctly logged, tracked and closed out.
• Assist with the creation and management of 30, 60 and 90-day forward maintenance planners.

Reporting & Systems

• Support the effective use and management of the CAFM system, ensuring information is accurately recorded and maintained.
• Ensure accurate management information is captured, including labour utilisation.
• Work closely with the Technical and Operations teams to produce weekly and monthly site reports.
• Provide accurate and high-quality updates for daily operational calls.
• Attend weekly and monthly service review, maintenance and construction meetings.

Responsibilities

• Salary including shift allowance = £80,000 + 10% Bonus + Annual Salary increases
• Private Healthcare
• Gym Contribution
• 4on, 4off, 4on, 6off, 6on, 4off
• Overtime Available at 1.5x hourly rate
• Pension matched upto 8% (total 16%)
• 20 Shift Days Holiday
• Cycle to work Scheme / EV Salary Sacrifice Scheme
• Free EV Charging on site
• Life Assurance
• Life Insurance
• Income Protection
• Retail Discounts Requirements

• Extensive experience in a Data Centre or critical Facilities Management role.
• Strong and demonstrable process management experience in a live operational environment.
• Extensive real time Incident/fault management experience in a business-critical environment.
• Experience with business continuity, risk management, incident management and change control.
• Mechanical/Electrical background.
• Good understanding of Health and Safety, ISO standards, and compliance.
• BMS, PMS, fire systems.
• Customer ticket logging systems.

To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment.

City and Guilds, NVQ or equivalent is essential

Previous experience with HV in a Data Centre

This job involves the maintenance and upkeep of the building systems, AHUs/Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc.

The HV ticket doesn't necessarily need to be in date.