Data Center Technician, DCC Communities

Amazon.com, Inc; City of Westminster; On-site; GBP 25,000 - 39,000; Full time

Job summary

Amazon Inc. is seeking Data Center Technicians for a 6-month project within AWS Data Center Operations. You will support remediation tasks, diagnose hardware issues, and coordinate with solution teams to resolve complex infrastructure challenges.

The role may involve shift work and rotation between locations. A background in hardware, networking, and Linux is preferred, with a high school diploma or equivalent required.

Qualifications

• Experience in Linux and Networking protocols (DNS/DHCP/TCP).
• Experience dealing effectively with customers during problem resolution and operating under pressure.

Responsibilities

• Support and perform remediation tasks for Project delivery within SLAs and timelines.
• Serve as a technical resolver for data center infrastructure challenges.
• Maintain IT infrastructure and hardware as part of the Data Center Operations (DCO) team.
• Assist with resolution of infrastructure issues and coordinate with solution teams on complex cases.
• Help drive continuous improvements.

Skills

Hardware troubleshooting

Networking experience

Linux networking

Colocation data center

Diploma or equivalent

Education

High school diploma or equivalent

Tools

Networking protocols (DNS/DHCP/TCP)

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We have a 6 month project that requires resource and support for our Infrastructure Operations team and we are seeking Data Center Technicians. In this role, you'll:

• Support and perform remediation tasks for Project delivery, within target Service Level Agreements (SLAs) and timelines.
• Serve as a technical resolver for data center infrastructure challenges
• Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
• Assist with resolution of infrastructure issues and coordinate with solution teams on complex cases
• Help drive continuous improvements

This position may include shift work and may require rotation between locations.

Key job responsibilities SAFETY

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

• Support and perform remediation tasks for Project delivery, within target Service Level Agreements (SLAs) and timelines.
• Diagnosing hardware and network problems followed by physical repairs
• Troubleshooting events within internal SLAs
• Performing root cause analysis of equipment failures
• Manual handling and lifting of equipment will be required (weight limits in accordance with regulations)
• Potential for On-shift first responder, responding to and supporting site operational emergencies (if on 24/7/365 shift-based role)
  Experience with computer hardware troubleshooting and repair
• Experience in networking
• High school or equivalent diploma, or experience in a relevant field (e.g., Computer Science, Networking Engineering), Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience in Linux and Networking protocols, or experience in Network protocols like DNS/DHCP/TCP
• Experience working in a colocation data center facility

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the team

Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. About the team Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure.