Data Centre Operations Manager , LHR Data Center Operations (DCO)

Amazon; City Of London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Amazon AWS AIS is seeking a Data Center Manager to lead teams responsible for the operation of our global data center infrastructure. The role focuses on safety, reliability, and driving improvements as we scale with high-density AI/ML workloads.

You will refine processes, manage internal and external relationships, and help implement incident, change, and capacity management across data centers. This is a hands-on leadership role in a dynamic cloud environment.

Qualifications

• Experience leading data center teams and operations.
• Knowledge of high-density AI/accelerated computing environments.
• Strong vendor and external partner management.

Responsibilities

• Own end-to-end lifecycle of data center infrastructure (rack install, break-fix, decommissioning).
• Lead tech and operations teams to maintain safety, reliability and pace.
• Drive continuous improvement using new technologies (AI, GPUs, liquid cooling).
• Coordinate with internal teams and external vendors/contractors.

Skills

Team leadership

Data center operations

AI/ML infra knowledge

Vendor management

Education

Bachelor's degree in engineering or related field

Job description

As a Data Center Manager at Amazon, you will help operate the world's largest cloud computing infrastructure - the foundation that powers everything from everyday cloud services to the most demanding Artificial Intelligence and Machine Learning workloads. As AWS continues to build and scale, our data centers increasingly host high-density AI/ML and accelerated computing alongside our established services, and you will lead the teams that keep this critical infrastructure running safely, reliably, and at pace. We encounter interesting, challenging and complex problems every day. Being a technical manager at Amazon means you can innovate to solve these issues and help drive Operational Excellence across every area of your role.

you will be a proven manager with experience leading teams of high performers. You will have the ability to refine and develop processes that optimize operational excellence in every area of your role, and to drive performance to match the pace at which we build and operate our data centers. As emerging technologies - such as high-density GPU and AI accelerator platforms, advanced power distribution, and liquid-cooling systems - become an increasingly important part of how our data centers run, you will help your team adopt new methods and rise to meet evolving technical demands. You will ideally have previous experience in data centers or a similar technical environment, with a track record of developing strong relationships across both internal and external teams.

Key job responsibilities

• Owning and managing the complete lifecycle of data center infrastructure - including rack installation, break-fix maintenance, and decommissioning - ensuring seamless end-to-end operational delivery
• Leveraging Generative AI and emerging technologies to build in-house tools, automate operational workflows, and drive continuous improvement across the team
• Managing and developing teams of technicians, providing both technical and leadership expertise and ensuring highest levels of performance
• Maintaining existing co-located and in-house Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management and capacity management

A day in the life

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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About the team

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.