Data Center Technician - North London, DCC Communities

Amazon Web Services (AWS); Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cloud services provider in the United Kingdom is seeking a Data Center Technician to join its Operations team. This role involves troubleshooting hardware and network issues, ensuring safety compliance, and performing physical repairs. Candidates should possess a high school diploma and have experience in IT infrastructure. This position requires shift work and an outgoing vehicle is needed. AWS offers a dynamic work environment focused on continuous improvement and safety.

Qualifications

• High school or equivalent diploma.
• Experience with networking and computer hardware troubleshooting and repair.
• Access to own vehicle.

Responsibilities

• Diagnose hardware and network problems and perform physical repairs.
• Troubleshoot events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Follow and maintain highest safety standards.
• Lead resolution of infrastructure issues.

Skills

Networking troubleshooting

Hardware repair

Problem-solving

Safety adherence

Education

High school diploma or equivalent

Bachelor's degree in IT or Computer Science

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running, supporting all data centers, servers, storage, networking, power, and cooling equipment. Join a diverse team of engineers, supply chain specialists, security experts, and operations managers to deliver safety, security, and capacity at the lowest cost.

In This Role

Data Center Technician – part of the Infrastructure Operations team.

• Primary technical resolver for data center infrastructure challenges.
• Maintain IT infrastructure and hardware within the DCO team.
• Develop expertise in hardware and software troubleshooting.
• Lead resolution of infrastructure issues and coordinate with solution teams.
• Drive continuous improvements.
• Shift work; may rotate between locations.

Key Responsibilities

SAFETY

• Follow and maintain highest safety standards and encourage a world‑class safety culture.
• Own safety initiatives and projects.

DATA CENTER OPERATIONS (DCO)

• Diagnose hardware and network problems and perform physical repairs.
• Troubleshoot events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Manually handle and lift equipment within regulatory weight limits.
• Work rotating shifts (morning, late, night) and weekends for 24/7 coverage.
• On‑call rotation for off‑duty emergency calls.

Basic Qualifications

• High school or equivalent diploma.
• Experience with networking and computer hardware troubleshooting and repair.
• Access to own vehicle.

Preferred Qualifications

• Bachelor’s degree in information technology or computer science.
• Basic knowledge of Linux and experience with network protocols.

Why AWS?

Amazon Web Services is the world’s most comprehensive cloud platform, innovating for startups to Global 500 companies. AWS values curiosity, inclusion, mentorship, and work‑life balance.

EEO Statement

Amazon is an equal opportunity employer. We do not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need accommodation, visit Amazon accommodation page.

Company

Amazon Data Services UK Limited