Receptionist

Jones Lang LaSalle Incorporated; Slough; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Living Wage accreditation

Parental transition support

Job summary

JLL empowers you to shape a brighter way. The Receptionist role sits within the site-based Facilities Management team at Slough, acting as first contact for staff, contractors and visitors.

It offers a 25-hour week with set days, overtime available and a pathway to broader FM responsibilities. Ideal candidates will have front-of-house experience, strong customer service and IT skills, and a proactive, reliable approach to daily tasks.

Qualifications

• Proficient in Microsoft Word, Excel and PowerPoint.
• Able to plan and prioritise tasks effectively.
• Strong organisational skills for records management.
• Deliver high levels of customer service with attention to detail.
• Demonstrated understanding of FM operation and services.
• Flexible hours to support operations.
• Clear communication with colleagues and visitors.
• Reliable, committed and able to multitask under pressure.
• Works well in a team or independently with initiative.
• Show initiative and ingenuity in daily tasks.

Responsibilities

• Meet & greet staff, contractors and visitors warmly and professionally.
• Answer the phone line and direct calls appropriately.
• Maintain confidentiality of communications and documents.
• Assist with training current staff and new hires.
• Record data for guests/contractors and issue security passes.
• Cover other reception staff during leave or sickness.
• Maintain security and Health & Safety expectations of JLL and client.
• Handle post, deliveries, taxis and keep reception tidy.
• Develop client relationships with open, honest communication.
• Escalate incidents and communicate with Office Manager as needed.

Skills

Microsoft Office

Planning & prioritization

Organization

Customer service

FM operations

Flexibility

Communication

Reliability

Teamwork

Ingenuity

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, excellent customer service skills, and looking for the next step in their career in a customer facing environment which is going through rapid expansion.

The hours for this role will be 25 hours a week – Wednesday 13:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00. Days and times are set. Overtime is available.

What this job involves

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires.
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Office Manager Managing people signing in, and giving out security passes.
• Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Take in post and deliveries, and make contact with the relevant people to collect.
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance
• Client and Customer Satisfaction: Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints

Desired skills and experience for this job:

• Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.
• Excellent communication with other employees and visitors.
• Must be reliable and committed to the role.
• Be able to multitask and work under pressure in a fast paced environment.
• Be able to work well both within a team and independently
• Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long‑term health condition. We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long‑term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like‑minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Location

On-site – Slough, GBR

• JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days pay.
• We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.