Cloud Data Center Site Service Engineer

HCLTech; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

HCLTech is seeking a Cloud (Data Center) Site Service Engineer in London, onsite at client location. You will manage data center operations, respond to alarms, and coordinate with COLO/DC vendors and contractors to ensure service levels are met.

The role requires 3–5 years of data center experience, strong on-site support skills, and hands-on maintenance of IT infrastructure in a live facility.

Qualifications

• 3–5 years of experience in Data Center Services including servers, storage, backup and network devices.
• Ability to provide Smart Hands support at data center site and handle 24/7 requests.
• On-site management of COLO/DC contractors, sub-contractors and vendors per established procedures.
• Experience with preventive maintenance, asset tracking and inventory management.

Responsibilities

• Manage on-site data center operations, including equipment and cabling.
• Coordinate with COLO/DC vendors and subcontractors to ensure SLA adherence.
• Respond to alarms and environmental reports, and perform maintenance scheduling.
• Maintain DC inventory, DCIM data, and change/incident tickets.

Skills

Data Center Ops

On-site Support

Vendor Coordination

Preventive Maintenance

Asset Tracking

DCIM Tools

Change Management

Networking

Tools

DCIM Tools

Job description

HCLTech is seeking a Cloud (Data Center) Site Service Engineer in London, onsite at client location. You will manage data center operations, respond to alarms, and coordinate with COLO/DC vendors and contractors to ensure service levels are met.

The role requires 3–5 years of data center experience, strong on-site support skills, and hands-on maintenance of IT infrastructure in a live facility.