Data Center Project Liaison & Customer Lead

CloudHQ, LLC; East Hagbourne; On-site; GBP 70,000 - 110,000; Full time

Job summary

CloudHQ, LLC is seeking a Customer Manager to act as the primary liaison between customers and the landlord during large-scale data center projects. The role focuses on building strong relationships, coordinating requirements, and driving resolution across design, construction, commissioning, and handover.

You will collaborate with development, design, construction, commissioning, operations, and external teams to ensure successful delivery, customer satisfaction, and a seamless transition into

Qualifications

• Experience managing relationships with customers and stakeholders.
• Knowledge of data center design, construction, and handover.
• Ability to manage resolutions and escalations.

Responsibilities

• Act as the primary point of contact between the customer and landlord organization.
• Coordinate customer reviews, approvals, inspections, and witness testing activities.
• Represent the customer's interests throughout design, construction, commissioning, and handover.
• Track customer actions, decisions, risks, and dependencies.
• Prepare executive-level reports, presentations, and project status updates.
• Lead customer readiness activities for building turnover and operation.

Skills

Customer relationships

Project delivery

Stakeholder management

Executive updates

Issue resolution

Change management

Contractual awareness

Job description

CloudHQ, LLC is seeking a Customer Manager to act as the primary liaison between customers and the landlord during large-scale data center projects. The role focuses on building strong relationships, coordinating requirements, and driving resolution across design, construction, commissioning, and handover.

You will collaborate with development, design, construction, commissioning, operations, and external teams to ensure successful delivery, customer satisfaction, and a seamless transition into