Customer Manager

CloudHQ, LLC

Greater London

On-site

GBP 70,000 - 120,000

Full time

3 days ago

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Job summary

CloudHQ, LLC is seeking a Customer Manager to act as the primary customer-facing representative for landlords during large-scale data center projects. You will build strong relationships, coordinate requirements, and drive resolution of technical, commercial, and operational issues across design, construction, commissioning, and operations to ensure successful delivery.

You will lead customer reviews, manage risks, and coordinate with commercial, legal, and project controls teams to ensure a

Qualifications

Experience with hyperscale customers (AWS, Microsoft, Google, Meta, etc.).
Knowledge of data center design, construction, commissioning, and operations.
PMI/PRINCE2 certification is preferred.
Experience managing large-scale capital projects.

Responsibilities

Act as the primary point of contact between the customer and landlord organization.
Lead regular customer meetings, progress reviews, and executive updates.
Coordinate customer reviews, approvals, inspections, and witness testing activities.
Ensure customer requirements are clearly communicated to project delivery teams.
Lead customer readiness activities associated with building turnover.
Identify project risks and coordinate cross-functional teams to drive issue resolution.
Maintain awareness of customer contractual obligations and key delivery milestones.

Skills

Customer Focus

Relationship Management

Leadership & Influence

Communication & Presentation

Negotiation & Conflict Resolution

Risk Management

Project Coordination

Executive Presence

Problem Solving

Accountability & Ownership

Education

PMP

Prince2

Job description

Description

At CloudHQ, our mission is to deliver flexible, efficient, and resilient data center solutions to businesses worldwide. Founded by a pioneer in data center REITs, we are a rapidly growing organization with state-of-the-art data center sites Globally in locations such as Ashburn, London, Frankfurt, Paris, Milan, Osaka and São Paulo.

Job Type

Full-time

Description

As we embark on an exciting phase of Global growth, we are looking for top-tier talent to drive our success and shape the future of CloudHQ. The Customer Manager serves as the primary customer-facing representative for the landlord during the delivery of large-scale data center projects. This role is responsible for building strong customer relationships, managing communications, coordinating customer requirements, and driving resolution of technical, commercial, and operational issues throughout the project lifecycle. The Customer Manager works closely with development, design, construction, commissioning, operations, and external customer teams to ensure successful project delivery, customer satisfaction, and seamless transition into operations.

Requirements

Customer Relationship Management

Act as the primary point of contact between the customer and landlord organization.
Build and maintain strong working relationships with customer stakeholders at all levels.
Ensure customer expectations are understood, managed, and aligned with contractual obligations.
Lead regular customer meetings, progress reviews, and executive updates.
Manage escalations and facilitate timely issue resolution.

Project Delivery Support

Represent the customer's interests throughout design, construction, commissioning, and handover.
Coordinate customer reviews, approvals, inspections, and witness testing activities.
Ensure customer requirements are clearly communicated to project delivery teams.
Track customer actions, decisions, risks, and dependencies.
Support project teams in identifying and mitigating customer-related delivery risks.

Communications & Reporting

Develop and maintain communication plans with internal and external stakeholders.
Prepare executive-level reports, presentations, and project status updates.
Communicate schedule impacts, risk items, design changes, and project milestones.
Facilitate transparent and timely information flow between all parties.

Handover & Operational Readiness

Lead customer readiness activities associated with building turnover.
Coordinate documentation, training, asset information, and operational requirements.
Support development of phased handover strategies and occupancy plans.
Ensure punch lists, defects, and customer concerns are appropriately tracked and resolved.
Facilitate smooth transition from construction to operations teams.

Risk & Issue Management

Identify project risks that may impact customer delivery commitments.
Coordinate cross-functional teams to drive issue resolution.
Track open actions and ensure accountability among stakeholders.
Escalate critical issues appropriately while maintaining customer confidence.

Commercial & Contractual Support

Maintain awareness of customer contractual obligations and key delivery milestones.
Support change management processes and customer-driven scope modifications.
Coordinate with commercial, legal, and project controls teams as required.
Ensure customer communications align with contractual commitments.

Preferred Qualifications

Experience working with hyperscale customers (AWS, Microsoft, Google, Meta, etc.).
Knowledge of data center design, construction, commissioning, and operations.
PMP, Prince2, or equivalent project management certification.
Experience managing large-scale capital projects.

Key Competencies