Data Center Customer & Delivery Lead

CloudHQ, LLC; Greater London; On-site; GBP 70,000 - 120,000; Full time

Job summary

CloudHQ, LLC is seeking a Customer Manager to act as the primary customer-facing representative for landlords during large-scale data center projects. You will build strong relationships, coordinate requirements, and drive resolution of technical, commercial, and operational issues across design, construction, commissioning, and operations to ensure successful delivery.

You will lead customer reviews, manage risks, and coordinate with commercial, legal, and project controls teams to ensure a

Qualifications

• Experience with hyperscale customers (AWS, Microsoft, Google, Meta, etc.).
• Knowledge of data center design, construction, commissioning, and operations.
• PMI/PRINCE2 certification is preferred.
• Experience managing large-scale capital projects.

Responsibilities

• Act as the primary point of contact between the customer and landlord organization.
• Lead regular customer meetings, progress reviews, and executive updates.
• Coordinate customer reviews, approvals, inspections, and witness testing activities.
• Ensure customer requirements are clearly communicated to project delivery teams.
• Lead customer readiness activities associated with building turnover.
• Identify project risks and coordinate cross-functional teams to drive issue resolution.
• Maintain awareness of customer contractual obligations and key delivery milestones.

Skills

Customer Focus

Relationship Management

Leadership & Influence

Communication & Presentation

Negotiation & Conflict Resolution

Risk Management

Project Coordination

Executive Presence

Problem Solving

Accountability & Ownership

Education

PMP

Prince2

Job description

CloudHQ, LLC is seeking a Customer Manager to act as the primary customer-facing representative for landlords during large-scale data center projects. You will build strong relationships, coordinate requirements, and drive resolution of technical, commercial, and operational issues across design, construction, commissioning, and operations to ensure successful delivery.

You will lead customer reviews, manage risks, and coordinate with commercial, legal, and project controls teams to ensure a