Data Center Ops & Projects Lead

ASTREYA ASIA PACIFIC PTE. LIMITED; Penarth, High Street; On-site; GBP 32,000 - 46,000; Full time

Job summary

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an IT Operations/Project Coordinator to facilitate cross-functional teams and manage day-to-day data center operations in a fast-paced 24/7 environment.

You will coordinate with Colo/DC/POP sites, vendors, and Smart Hands, handling tickets, environmental alerts, and incident responses, while ensuring adherence to SLAs and contractual obligations. Strong communication skills and meticulous documentation are essential for effective handovers and

Qualifications

• 3-5 years of experience in service coordination, project coordination, IT operations or data center operations.
• Strong ticket and incident management skills with ability to prioritize multiple activities.
• Understanding of data center operations, environmental, facility, security and access controls.
• Experience coordinating third-party vendors, Smart Hands, field technicians or on-site resources.
• Experience working with SLAs, escalations, incident severity and operational handovers.
• Excellent communication skills, both verbal and written.

Responsibilities

• Monitor and manage the ticketing system and drive requests to resolution within SLAs.
• Coordinate environmental alerts and facility-related issues with Colo/Smart Hands to resolve thresholds.
• Assess incidents to determine local vs site-level impact and escalate when needed.
• Liaise with Colo/turnkey vendors and Smart Hands to investigate and resolve operational issues.
• Manage vendor escalations and ensure compliance with SLA risks and contractual requirements.
• Create and coordinate SEVs and major incident/outage responses with cross-functional teams.
• Coordinate site activities: Smart Hands, technician scheduling, site access, shipments.
• Track hardware RMAs with vendors and data center facilities through completion.
• Maintain up-to-date status on tickets, environmental issues, and shipments.
• Collaborate with regional teams for end-to-end request progress and handovers.
• Identify recurring issues and drive permanent corrective actions with vendors.
• Develop and maintain runbooks, SOPs, and incident procedures for workflows.
• Participate in client meetings and cross-functional discussions across time zones.
• Work in a fast-paced 24/7 environment with strong attention to detail.

Skills

Service coordination

IT operations

Data center operations

Vendor coordination

Incident management

Education

CCNA

Network+

Data Center Certification

Job description

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an IT Operations/Project Coordinator to facilitate cross-functional teams and manage day-to-day data center operations in a fast-paced 24/7 environment.

You will coordinate with Colo/DC/POP sites, vendors, and Smart Hands, handling tickets, environmental alerts, and incident responses, while ensuring adherence to SLAs and contractual obligations. Strong communication skills and meticulous documentation are essential for effective handovers and