Data Center IT Support Engineer – On-Site & Security Focus

Partner One Capital; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Partner One Capital seeks a Junior IT Support professional to join our multidisciplinary IT team. This on-site role supports, maintains, and enhances our IT infrastructure, security posture, and operational resilience from our data center.

You will work closely with the Head of IT & Security and Cyber Security Lead, troubleshoot network and software issues, and assist with cloud-based SAAS/PAAS solutions. Strong English communication and proactive learning are essential.

Qualifications

• Minimum 3 years in a varied IT System Management role.
• Experience following change management and ITIL best practices.
• Excellent written and verbal communication skills in English.
• Experience managing Hyper-V, OpenStack and vSphere.
• Experience managing and supporting users on Microsoft Azure, Amazon AWS, and IBM Cloud.

Responsibilities

• Troubleshooting network and software issues.
• Installing, configuring, and maintaining software and hardware-based IT and Security systems.
• Supporting all cloud-based SAAS and PAAS solutions.
• Understanding the organization's IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.
• Investigation of security events and incidents.
• Resolution of service requests, incidents, and problems.
• Identification and remediation of vulnerabilities.
• Coaching staff on newly developed hardware and software systems.
• Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.
• Scripting experience with languages such as PowerShell, Bash, Python, etc
• Work in the data center to bring servers and switches online
• Perform regular inspections and reporting of all critical infrastructure systems
• Support the Systems & Infrastructure Lead with data center rack and server layout and capacity growth planning.
• Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
• Provide tier I/II support for data and network systems infrastructure
• Provide planning and vendor oversight for network change activity
• Deploy and maintain hardware onsite including: physical servers and storage appliances, network hardware, and power equipment i.e, UPS
• Maintain inventory of all hardware
• Deploy and maintain new data center infrastructure
• Diagnose the root cause of technical issues in the data center

Skills

Troubleshooting

PowerShell

Bash

Python

Data Center Operations

Security awareness

English communication

Vendor management

Tools

Hyper-V

OpenStack

vSphere

Azure

AWS

IBM Cloud

NGFW

WAF

EDR

SIEM

Job description

Partner One Capital seeks a Junior IT Support professional to join our multidisciplinary IT team. This on-site role supports, maintains, and enhances our IT infrastructure, security posture, and operational resilience from our data center.

You will work closely with the Head of IT & Security and Cyber Security Lead, troubleshoot network and software issues, and assist with cloud-based SAAS/PAAS solutions. Strong English communication and proactive learning are essential.