Data Centre IT Support Specialist (Cover Engineer)

Onnec; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ONNEC Group, a leading technology partner, seeks a Managed Services Cover Engineer to provide planned holiday and sickness cover across several client environments. This is a hands-on role supporting Data Centre Operations, MAC and desktop activities across multiple client sites.

You will deliver data centre support including installations, decommissions and moves; rack, stack and patch equipment; perform structured cabling and fault finding; maintain asset records and service tickets; and

Qualifications

• Experience in Data Centre/Managed Services environments.
• Structured cabling installation, testing and fault finding.
• Knowledge of copper and fibre cabling standards.

Responsibilities

• Deliver Data Centre support including installations, decommissions, moves and refreshes.
• Rack, stack and patch servers, network equipment and infrastructure.
• Carry out structured cabling installations, fault finding and cable tracing.
• Provide MAC and desktop support including device deployments, patching and desk moves.
• Support end-user technology and peripheral installations.
• Maintain asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support technology room inspections, audits and housekeeping activities.
• Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
• Escalate risks, incidents and service issues appropriately.
• Contribute to a positive team culture and support wider ONNEC project activities when required.

Skills

Data Centre experience

Structured cabling installation

Copper & fibre cabling standards

Enterprise IT hardware

Asset management systems

Ticketing systems

Communication skills

Independent worker

Travel flexibility

Tools

Service management systems

Job description

ONNEC Group, a leading technology partner, seeks a Managed Services Cover Engineer to provide planned holiday and sickness cover across several client environments. This is a hands-on role supporting Data Centre Operations, MAC and desktop activities across multiple client sites.

You will deliver data centre support including installations, decommissions and moves; rack, stack and patch equipment; perform structured cabling and fault finding; maintain asset records and service tickets; and