Data Center IT Ops Lead: GPU Clusters & High Availability

Nebius B.V.; Newport; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexibility and ownership

Collaborative culture

AI project exposure

International environment

Job summary

Nebius B.V. seeks a Data Center IT Support Manager to lead L1/L2 teams for data center IT infrastructure, GPU clusters, and region IX colocation sites. You will drive uptime, implement structured processes, and provide hands-on technical oversight.

The role emphasizes people leadership, KPI tracking, incident escalation, proactive maintenance, and collaboration with vendors. Strong English communication and prior data center management experience are essential to deliver reliable operations.

Qualifications

• 3+ years leading technical support teams in data center or similar critical infrastructure.
• Hands-on ability to diagnose & resolve server hardware issues, including GPU-based systems.
• Solid understanding of data center operations, server platforms, and enterprise networking.
• Experience with IT service management processes (ITIL/ITSM).
• Proficient with Linux/Unix OS and CLI tools.
• Ability to manage operational KPIs, incidents and escalations.
• Analytical mindset with ownership and leadership under pressure.
• Strong spoken and written English proficiency.

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers for data center IT infrastructure and GPU clusters.
• Ensure high availability and reliability of GPU clusters and IT infrastructure.
• Act as primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
• Oversee proactive maintenance, troubleshooting, and problem management activities.
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues.
• Maintain and improve support processes, documentation, and training materials.
• Manage IT asset lifecycle activities including RMAs.

Skills

Leadership of IT support teams

GPU cluster hardware troubleshooting

Data center operations

ITIL / ITSM

Linux/Unix command line

Networking principles

KPIs / SLAs management

Analytical skills

Ownership mindset

English communication

Job description

Nebius B.V. seeks a Data Center IT Support Manager to lead L1/L2 teams for data center IT infrastructure, GPU clusters, and region IX colocation sites. You will drive uptime, implement structured processes, and provide hands-on technical oversight.

The role emphasizes people leadership, KPI tracking, incident escalation, proactive maintenance, and collaboration with vendors. Strong English communication and prior data center management experience are essential to deliver reliable operations.