IT Support Manager

Nebius B.V.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Nebius B.V. in London is seeking an IT Support Manager to lead data center IT infrastructure maintenance and ensure stable, scalable operations.

You will oversee L1–L2 engineers and field staff supporting GPU clusters, manage incidents, and drive improvements while maintaining high service levels across hardware, networking and system administration.

Qualifications

• Leadership of technical support teams.
• Hands-on GPU/server troubleshooting experience.
• Strong understanding of data center operations.
• Experience with ITIL/ITSM processes.
• Proficiency with Linux/Unix systems and CLI.
• Proven ability to manage KPIs, incidents and escalations.
• Excellent written and spoken English.

Responsibilities

• Own day-to-day IT support operations in the data center.
• Oversee maintenance and incident resolution for GPU clusters.
• Ensure high service levels across hardware, network and field support.
• Act as escalation point and drive operational improvements.
• Align support execution with broader data center objectives.

Skills

Team leadership

GPU servers

Data center ops

ITIL/ITSM

Linux/Unix

KPIs / incidents

English fluency

Troubleshooting

Job description

Nebius is seeking an IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight. You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
• Strong hands-on background diagnosing and resolving server hardware issues including GPU-based systems.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• Proven ability to manage operational KPIs, incidents, and escalations.
• Analytical skills, Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
• High proficiency in spoken and written English.