Data Center IT Support Manager

Nebius B.V.; Newport; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexibility and ownership

Collaborative culture

AI project exposure

International environment

Job summary

Nebius B.V. seeks a Data Center IT Support Manager to lead L1/L2 teams for data center IT infrastructure, GPU clusters, and region IX colocation sites. You will drive uptime, implement structured processes, and provide hands-on technical oversight.

The role emphasizes people leadership, KPI tracking, incident escalation, proactive maintenance, and collaboration with vendors. Strong English communication and prior data center management experience are essential to deliver reliable operations.

Qualifications

• 3+ years leading technical support teams in data center or similar critical infrastructure.
• Hands-on ability to diagnose & resolve server hardware issues, including GPU-based systems.
• Solid understanding of data center operations, server platforms, and enterprise networking.
• Experience with IT service management processes (ITIL/ITSM).
• Proficient with Linux/Unix OS and CLI tools.
• Ability to manage operational KPIs, incidents and escalations.
• Analytical mindset with ownership and leadership under pressure.
• Strong spoken and written English proficiency.

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers for data center IT infrastructure and GPU clusters.
• Ensure high availability and reliability of GPU clusters and IT infrastructure.
• Act as primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
• Oversee proactive maintenance, troubleshooting, and problem management activities.
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues.
• Maintain and improve support processes, documentation, and training materials.
• Manage IT asset lifecycle activities including RMAs.

Skills

Leadership of IT support teams

GPU cluster hardware troubleshooting

Data center operations

ITIL / ITSM

Linux/Unix command line

Networking principles

KPIs / SLAs management

Analytical skills

Ownership mindset

English communication

Job description

The Role

We are looking for a Data Center IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

Your responsibilities will include

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
• Oversee proactive maintenance, troubleshooting, and problem management activities
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
• Maintain and improve support processes, documentation, and team training materials
• Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

We Expect You to Have

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• Proven ability to manage operational KPIs, incidents, and escalations.
• Analytical skills
• Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
• High proficiency in spoken and written English.

Benefits & Perks

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.,
• Strong hands-on background diagnosing server hardware including GPU-based systems.,
• Solid understanding of data center operations, server platforms, and enterprise networking principles.,
• Practical experience with IT service management processes (ITIL / ITSM).,
• Basic proficiency with Linux/Unix operating systems and command-line tools.,
• Proven ability to manage operational KPIs, incidents, and escalations.,
• Analytical skills, Proactive mindset, ownership, and ability to lead teams in high-pressure environments.,
• High proficiency in English