Data and Performance Manager

ISS Facility Services UK; Birmingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

ISS Facility Services UK is seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis. You will ensure high-quality, timely data to support strategic decisions and service improvement.

Working across teams, you will embed a data-driven culture, enhance data quality, and deliver insights that drive operational effectiveness and outcomes, including KPI automation and reporting system assurance using

Qualifications

• Excellent data analysis skills with strong attention to detail.
• Proven experience in performance management, data analysis, or business intelligence.
• Strong analytical capability with the ability to interpret complex datasets.
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Strong commitment to data quality and accuracy.
• Experience working with KPIs, targets, and performance frameworks.
• Proficiency in reporting tools including Excel, Power BI, and SQL.
• Strong stakeholder management and influencing skills.
• Experience of MAS.
• Advanced Excel skills.

Responsibilities

• Drive data quality improvements across the contract.
• Identify and resolve discrepancies between client and internal data sources.
• Support governance processes and promote accountability for data accuracy.
• Analyse performance against agreed KPIs and performance measures.
• Translate complex data into meaningful trends, risks, opportunities, and actionable insights.
• Challenge operational teams on performance where required and support continuous improvement.
• Lead discussions with stakeholders regarding performance, reporting, and data analysis.
• Support the development of reporting capability, KPI automation, and reporting system assurance using Power BI, SQL, and Excel.

Skills

Data analysis

Performance management

Insight generation

Communication skills

Presentation skills

Attention to detail

Tools

Power BI

SQL

Excel

Job description

We are seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.

This role is responsible for ensuring the delivery of high-quality, accurate, and timely data that supports strategic decision-making, service improvement, and organisational performance.

Job Description

Working collaboratively across teams, the successful candidate will help embed a data-driven culture, improve data quality, and deliver actionable insights that enhance operational effectiveness and outcomes.

The role is heavily focused on analysing and interpreting data, providing meaningful insight, and driving confidence in performance reporting across the business.

Key Responsibilities

• Drive data quality improvements across the contract.
• Identify and resolve discrepancies between client and internal data sources.
• Support governance processes and promote accountability for data accuracy.
• Analyse performance against agreed KPIs and performance measures.
• Translate complex data into meaningful trends, risks, opportunities, and actionable insights.
• Challenge operational teams on performance where required and support continuous improvement.
• Lead discussions with stakeholders regarding performance, reporting, and data analysis.
• Support the development of reporting capability, KPI automation, and reporting system assurance using Power BI, SQL, and Excel.

Professional and Personal Competencies/Qualifications

• Excellent data analysis skills with strong attention to detail.
• Proven experience in performance management, data analysis, or business intelligence.
• Strong analytical capability with the ability to interpret complex datasets.
• Excellent communication and presentation skills, with the ability to engage a range of audiences.
• Strong commitment to data quality and accuracy.
• Experience working with KPIs, targets, and performance frameworks.
• Proficiency in reporting tools including Excel, Power BI, and SQL.
• Strong stakeholder management and influencing skills.
• Experience of MAS.
• Advanced Excel skills.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive.

We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.