Human Resources Business Partner

ISS Facility Services UK; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS Facility Services UK is seeking a People & Culture Business Partner to support a high-profile account and partner closely with senior stakeholders from Key Account Portfolio Director level down.

You will act as a trusted advisor on people practices, drive engagement and support high performance, while guiding organisational change and ensuring P&C policies are applied effectively across the business.

Qualifications

• Experience as People & Culture/HR Generalist with strong business acumen.
• UK employment law knowledge and its practical application.
• Experience leading organisational change, restructures and TUPE transfers.

Responsibilities

• Act as trusted advisor to senior leaders including the Key Account Portfolio Director.
• Drive people strategies to enhance engagement, productivity and retention.
• Partner with stakeholders to support social value, environmental objectives and health & safety priorities.
• Oversee employee relations activity across Hard and Soft FM operations, including ER matters.
• Lead organisational design, restructures and workforce planning initiatives.
• Guide on complex cases, policy interpretation, ER case management, TUPE and union engagement.
• Identify strategies to reduce employment, compliance and operational risks.
• Develop P&C solutions to support organisational effectiveness and growth.

Skills

Stakeholder management

Commercial awareness

Coaching & development

Employment law expertise

Change management

Data-driven decision making

Education

CIPD Level 7

Tools

Excel

Job description

Contract Type: Fixed Term Contract (Until June 2026)

We are seeking a People & Culture Business Partner to support a high-profile account - partnering closely with senior stakeholders from Key Account Portfolio Director level down.

Job Description

We are looking for a trusted advisor to leaders and managers, providing expert guidance on people practices that build strong team relationships, drive engagement and support high performance.

This role is integral to managing organisational change, restructures and the effective application of P&C policies and procedures, ensuring the business and its people thrive together.

Key Responsibilities

• Act as a trusted advisor to senior leaders, including the Key Account Portfolio Director and direct reports.
• Drive business performance through people and culture strategies that enhance engagement, productivity and retention.
• Partner with a wide range of stakeholders, supporting social value, environmental objectives, and health & safety priorities.
• Oversee day-to-day employee relations activity across Hard and Soft FM operations, including absence management, disciplinaries and general ER matters.
• Lead organisational design, restructuring and workforce planning initiatives aligned to changing business needs.
• Provide guidance on complex and escalated cases, including policy interpretation, ER case management, TUPE and union engagement.
• Identify and implement strategies to reduce employment, compliance and operational risks.
• Develop and embed P&C solutions that support organisational effectiveness, business growth and a high-performance culture.

About You

• Experience in a People & Culture or HR Generalist role, with strong commercial awareness and sound judgement.
• CIPD Level 7 qualified or working towards.
• Strong coaching capability, with experience developing managers and driving engagement.
• Expert knowledge of UK employment legislation and its practical application.
• Experience leading organisational change, including restructures and TUPE transfers.
• Experience working within a unionised environment.
• Strong understanding of people policies and best-practice frameworks.
• Proven ability to build relationships with senior stakeholders and influence decision-making.
• Excellent communication skills, both verbal and written.
• Comfortable working with data, including strong Excel skills.
• Full UK driving licence.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]