Data & Analytics Customer Success Executive

Chambers and Partners; England; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Chambers and Partners is seeking a Customer Success Executive for Data & Analytics Products in the United Kingdom. You will manage customers during their subscription, drive renewals and ensure they receive maximum value from our offerings.

You will onboard customers, share best practices, and collaborate with marketing, product and sales on retention campaigns. You’ll identify upsell opportunities, resolve queries, and help mitigate at-risk accounts to protect renewals.

Qualifications

• Experience in a customer success or client-facing role.
• Excellent communication and interpersonal skills.
• Knowledge of customer success best practices and procedures.
• Familiarity with Salesforce or other CRM systems.
• Some knowledge of the legal sector is desirable.

Responsibilities

• Onboard customers and help them get value from their purchase.
• Work to renew products for the upcoming subscription period.
• Proactively manage retention programs and health assessments.
• Collaborate with marketing, product, and sales on retention campaigns.
• Identify upsell and cross-sell opportunities and refer accordingly.
• Resolve customer queries and liaise with internal teams.
• Mitigate at-risk accounts to reduce cancellations.
• Support development of new initiatives with internal teams.

Skills

Customer Success

Client-facing

Communication

CRM systems

Legal industry knowledge

Tools

Salesforce

Job description

Chambers and Partners is seeking a Customer Success Executive for Data & Analytics Products in the United Kingdom. You will manage customers during their subscription, drive renewals and ensure they receive maximum value from our offerings.

You will onboard customers, share best practices, and collaborate with marketing, product and sales on retention campaigns. You’ll identify upsell opportunities, resolve queries, and help mitigate at-risk accounts to protect renewals.