Data Analyst

Heals; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Heal's in London is seeking a Data Analyst to join our Head Office Ecommerce team and turn data from Google Analytics, Shopify and Klaviyo into clear, actionable insights that drive growth and enhance the customer journey.

You will own ecommerce reporting and dashboards, analyse campaign performance, manage data feeds, support segmentation and attribution, and contribute to A/B testing and site optimisation. The role is hybrid, requiring three days in the office per week.

Qualifications

• GA and Excel experience required.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Strong organisation and attention to detail.
• Ability to work independently and collaboratively.
• Ecommerce experience is desirable.
• Shopify and Klaviyo experience are a plus.
• Interest in Ecommerce, digital trends and continuous improvement.

Responsibilities

• Own weekly and periodic Ecommerce reporting and dashboards.
• Analyse digital marketing and campaign performance; provide actionable recommendations.
• Manage reporting and data from Google Analytics, Shopify and other platforms.
• Work with analytics agency to improve tracking and data quality.
• Support customer segmentation, CRM activity and audience development.
• Analyse customer journeys and develop attribution models.
• Support A/B testing and website optimisation.
• Ensure product data is accurate, enriched and well managed.
• Manage data feeds to technology partners.

Skills

Google Analytics

Excel

Analytical thinking

Communication

Presentation

Attention to detail

Independent and collaborative

Ecommerce experience

Shopify experience

Klaviyo experience

Tools

Google Analytics

Excel

Shopify

Klaviyo

Job description

For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements— from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style-

Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.

At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.

About the role

We are looking for a Data Analyst to join our Head Office Ecommerce team and turn data into clear, actionable insights that help drive growth across the business.

You'll own Ecommerce reporting and analysis, using data from platforms including Google Analytics, Shopify and Klaviyo to understand performance, identify opportunities and improve the customer journey.

Key Responsibilities include:

• Owning weekly and periodic Ecommerce reporting and dashboards
• Analysing digital marketing and campaign performance, providing actionable recommendations
• Managing reporting and data from Google Analytics, Shopify and other platforms
• Working with our analytics agency to improve tracking and data quality
• Supporting customer segmentation, CRM activity and audience development
• Analysing customer journeys and developing attribution models
• Supporting A/B testing and website optimisation
• Ensuring product data is accurate, enriched and well managed
• Managing data feeds to technology partners

What you will bring

We're looking for someone who is analytical, commercially minded and passionate about Ecommerce, with:

• Experience using Google Analytics and Excel
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills, with the confidence to turn data into insight
• Strong organisation and attention to detail
• The ability to work independently and collaboratively
• Ecommerce experience is desirable
• Shopify and Klaviyo experience is a plus
• A genuine interest in Ecommerce, digital trends and continuous improvement

If you’re passionate about data and enjoy using insight to improve performance and customer experiences, we’d love to hear from you.

This is a hybrid remote role, requiring 3 days office attendance per week.