Ecommerce Experience Manager

Derek Rose; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension contribution

25 days annual leave

Generous staff discount

Job summary

Derek Rose is seeking an Ecommerce Experience Manager to own the website and ecommerce platform, ensuring on-brand, data-informed customer experiences. You will drive page creation, merchandising strategy and a clear roadmap with the Ecommerce Manager.

The role requires 6+ years in ecommerce, strong Shopify skills, and ability to lead a small team while collaborating with IT, design and marketing. London hybrid setup offers flexibility and growth.

Qualifications

• 6+ years' experience in ecommerce, ideally in fashion, luxury or premium retail.
• Strong hands‑on experience with Shopify.
• Experience building and managing engaging, brand‑led pages on Shopify.
• Experience owning a website roadmap and managing a development agency or partner.
• A good understanding of site merchandising, search and discovery, and product data.
• An understanding of how ecommerce platforms connect with ERP systems, and why it matters which system holds the master data.
• Confidence with analytics and tracking — you know how to check the data is right and use it to make decisions.
• Experience running customer journey testing and turning the results into improvements.

Responsibilities

• Build and look after pages across the site, including product listing pages, product pages, the brand hub and campaign pages.
• Set the site merchandising strategy so the right products are in front of customers at the right time, with the Ecommerce Executive handling the day-to-day merchandising.
• Own search and product discovery, including setting up and maintaining filters.
• Own the testing and optimisation programme: use data and customer insight to find where the journey can be better, run tests to prove what works, and feed the results into the roadmap.
• Work with the Ecommerce Manager to make sure paid traffic lands on relevant, in-stock pages.
• Own the process for getting new products live: plan launches with Merchandising and Design, and set up the workflow and support the Ecommerce Executive needs to get products on site on time.
• Lead our product feed strategy with the Ecommerce Manager and our performance marketing agency, improving which products go into each feed and how they appear in ads, including new templates.
• Own site tracking, making sure changes are managed properly and our data taxonomy is relevant and easy to use.
• Own site analytics: use data and tools to understand what is happening on the site, and turn it into clear actions for you and the teams around you.
• Act as product owner for the website and manage the tech roadmap and development budget.

Skills

Ecommerce strategy

Shopify expertise

Analytics & data-driven

Team leadership

Cross-functional collaboration

Conversion/UX

Tools

Shopify

ERP integration

Athos

Global-e

Elevar

Job description

Ecommerce Experience Manager

Reports to: Head of Direct to Consumer (DTC). Department: Direct to Consumer (DTC). Location: London – Hybrid (4 days office-based, 1 day remote). Contract: Full time, permanent. Manages: Ecommerce Executive.

About the Role

This is an exciting time for Derek Rose. We're preparing to launch a new website, and you'll be the one to bring it to life, building new pages that grow brand desire and keep the momentum going in our thriving DTC business.

We're looking for an Ecommerce Experience Manager to own the Derek Rose website and ecommerce platform, creating on-brand, data-informed customer experiences.

You'll work side by side with our Ecommerce Manager. You'll own our Shopify platform and tech roadmap, collaborate with our web development partner, and lead the Ecommerce Executive. The role suits someone who cares about detail, uses data to make decisions, and wants every page to feel as considered as our product.

What You'll Be Doing

Site & Customer Journey

• Build and look after pages across the site, including product listing pages, product pages, the brand hub and campaign pages.

• Set the site merchandising strategy so the right products are in front of customers at the right time, with the Ecommerce Executive handling the day-to-day merchandising.

• Own search and product discovery, including setting up and maintaining filters.

• Own the testing and optimisation programme: use data and customer insight to find where the journey can be better, run tests to prove what works, and feed the results into the roadmap.

• Work with the Ecommerce Manager to make sure paid traffic lands on relevant, in-stock pages.

Product & Data

• Own the process for getting new products live: plan launches with Merchandising and Design, and set up the workflow and support the Ecommerce Executive needs to get products on site on time, with complete and accurate information.

• Work with Design and Merchandising to capture the right product information from the start, so every product page gives customers what they need to buy with confidence.

• Work with IT and Finance, who own the ERP, to keep product data accurate between the ERP and our ecommerce systems, with a clear master system for each type of data.

• Lead our product feed strategy with the Ecommerce Manager and our performance marketing agency, improving which products go into each feed and how they appear in ads, including new templates.

• Own site tracking, making sure changes are managed properly and our data taxonomy is relevant and easy to use.

• Own site analytics: use data and tools to understand what is happening on the site, and turn it into clear actions for you and the teams around you.

Platform & Development

• Act as product owner for the website.

• Own the tech roadmap and the development budget.

• Manage our web development partner and run development cycles from brief to release.

• Keep site speed and performance on the radar, working with our development partner to protect it as the site changes and improve it where it matters.

• Understand how Shopify and our ERP connect and depend on each other, so changes on either side don't cause problems for customers or the business.

• Make sure apps and integrations are kept up to date and working properly.

Team & Collaboration

• Manage, support and develop the Ecommerce Executive, who carries out day-to-day site merchandising and page updates.

• Work closely with Ecommerce Trading, Merchandising, Design, Brand Marketing, Customer Service, Ecommerce Operations, IT and Finance to plan launches, content and site changes.

What You'll Need

• 6+ years' experience in ecommerce, ideally in fashion, luxury or premium retail.

• Strong hands‑on experience with Shopify.

• Experience building and managing engaging, thoughtful, brand‑led pages on Shopify, making the most of theme sections, blocks and content assets.

• Experience owning a website roadmap and managing a development agency or partner.

• A good understanding of site merchandising, search and discovery, and product data.

• An understanding of how ecommerce platforms connect with ERP systems, and why it matters which system holds the master data.

• Confidence with analytics and tracking — you know how to check the data is right and use it to make decisions.

• Experience running customer journey testing and turning the results into improvements.

• A sharp eye for detail and a feel for brand and presentation.

• Experience managing and developing at least one team member.

• Clear communication, with the confidence to work with both technical and non-technical colleagues.

• Experience with Athos (product feeds), Global-e (cross-border) or Elevar (data layer) is a bonus.

What We Offer

• Pension contribution.

• 25 days annual leave, plus bank holidays.

• Generous staff discount and regular sample sales.

• Confidential wellbeing and mental health support service.

• Office social events.