Danish-Speaking Customer Support Executive (Hybrid)

Ardour Associates Ltd; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Ardour Associates Ltd in Birmingham is seeking a Customer Service Executive who speaks Danish to join the Operations team. You will support customers using our IoT water-leak device, handle alerts, book engineer visits, and troubleshoot app issues.

The role is full-time with hybrid work after probation. You will work closely with the engineering and product teams to ensure a smooth customer journey and high service standards.

Qualifications

• Minimum 2 years in a technical customer support role.
• Strong verbal and written communication skills.
• Experience supporting tech products in a customer-facing environment.
• Confident working with Apple and Android operating systems.
• Well-organised with strong problem-solving and analytical skills.
• Positive, proactive, and solution-oriented approach.
• Ability to troubleshoot effectively and follow structured procedures.
• Naturally curious and innovative mindset.

Responsibilities

• Respond to customer queries related to the product and app.
• Manage customer interactions in the event of a leak alert.
• Handle job bookings and take payments when required.
• Schedule appointments and coordinate with the engineering team.
• Use the CRM system to manage support tickets, track customer journeys, and elevate issues to product or technical teams.
• Communicate clearly and professionally with customers, colleagues, and management.
• Provide insight and feedback on the customer experience and product functionality.

Skills

Technical customer support

Customer communication

Troubleshooting

Cross-functional collaboration

Tools

CRM system

iOS/Android support

Job description

Ardour Associates Ltd in Birmingham is seeking a Customer Service Executive who speaks Danish to join the Operations team. You will support customers using our IoT water-leak device, handle alerts, book engineer visits, and troubleshoot app issues.

The role is full-time with hybrid work after probation. You will work closely with the engineering and product teams to ensure a smooth customer journey and high service standards.