Damp & Mould Service Lead – New Social Housing Program

MMP Consultancy Limited; Greater London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

MMP Consultancy is seeking an experienced Damp & Mould Manager for a permanent opportunity based in South West London. This role offers £60,000 per annum plus a comprehensive benefits package and provides the opportunity to join a leading maintenance contractor delivering services across a major social housing contract.

This is a newly created role, offering the opportunity to build processes, shape service delivery and establish a proactive approach to damp, mould and condensation management.

Qualifications

• Significant experience within social housing, property services, repairs, maintenance or asset management.
• Proven experience managing damp, mould and condensation cases within residential properties.
• Strong understanding of building pathology and the underlying causes of damp and mould.
• Knowledge of ventilation systems, heating systems, insulation and building defects.
• Experience managing complex property-related cases from initial report through to resolution.
• Experience managing contractors, consultants or service providers.
• Strong understanding of social housing legislation and housing health and safety requirements.
• Experience analysing performance information and producing management reports.
• Strong stakeholder management and resident engagement skills.
• Excellent communication and complaint-handling abilities.
• Knowledge of risk assessment and case prioritisation processes.

Responsibilities

• Lead and manage the damp and mould service across a large social housing portfolio.
• Ensure all reports of damp, mould, condensation and associated hazards are logged, investigated and resolved effectively.
• Develop and implement processes for the identification, prioritisation and management of damp and mould cases.
• Ensure investigations identify the root cause of issues rather than relying on surface-level treatments.
• Oversee diagnostic inspections relating to ventilation, heating, insulation, water ingress, building defects and structural issues.
• Ensure remedial works are correctly specified and completed to the required quality standards.
• Monitor cases through to completion and ensure appropriate follow-up actions are undertaken.
• Identify recurring trends and recommend long-term investment or planned maintenance solutions.
• Manage contractors and service providers to ensure timely and effective resolution of cases.
• Provide performance monitoring and reporting to senior management.
• Respond to complaints, enquiries and escalated cases relating to damp and mould.
• Work closely with housing management, repairs and property services teams to deliver a coordinated service.
• Ensure vulnerable residents receive appropriate support and communication throughout the lifecycle of a case.
• Promote a positive culture focused on resident wellbeing, accountability and service excellence.

Skills

Damp & Mould management

Social housing knowledge

Stakeholder management

Investigation & reporting

Contractor management

Job description

MMP Consultancy is seeking an experienced Damp & Mould Manager for a permanent opportunity based in South West London. This role offers £60,000 per annum plus a comprehensive benefits package and provides the opportunity to join a leading maintenance contractor delivering services across a major social housing contract.

This is a newly created role, offering the opportunity to build processes, shape service delivery and establish a proactive approach to damp, mould and condensation management.