Awaabs Delivery Team Leader

We Manage Jobs(WMJobs); Nuneaton; On-site; GBP 40,000 - 56,000; Full time

Job summary

We Manage Jobs(WMJobs) seeks an experienced leader to head the Assets & Compliance team as Awaab's Delivery Team Leader. You will steer the council's response to damp, mould and housing condition issues, ensuring statutory obligations are met while protecting vulnerable residents.

You will manage the Repairs Hub and coordinate repair requests, customer enquiries and communications. You will lead a multi-disciplinary team and act as the subject matter expert on damp and mould, driving service

Qualifications

• Experience managing or supporting a customer contact centre, repairs hub or service delivery environment.
• Experience in housing compliance, property services or asset management, particularly relating to damp and mould.
• Experience leading teams and/or managing contractors.
• Level 5 qualification in housing or building surveying, or willingness to work towards one.
• Strong knowledge of construction maintenance and building pathology.
• Knowledge of Awaab's Law, housing regulation and HHSRS.
• Excellent communication, leadership and organisational skills.
• Customer-focused approach with the ability to manage complex and sensitive situations.

Responsibilities

• Lead the Council's delivery of damp, mould and housing condition cases from identification through to resolution.
• Oversee the Repairs Hub and coordinate repair requests, scheduling and service communications.
• Lead a proactive, compliant service with a focus on resident wellbeing and regulatory compliance.
• Manage and develop the team including Senior Responsive Repairs Officer, Assets Surveyors and Disrepair Officers.
• Produce performance reports and support regulatory inspections, audits and engagement activities.
• Drive continuous service improvement by learning from complaints and disrepair cases.

Skills

Leadership

Regulatory knowledge

Communication

Customer focus

Contractor management

Education

Level 5 housing/building surveying

Job description

We are seeking an experienced and dynamic leader to join our Assets & Compliance team as an Awaab's Delivery Team Leader.

This is a pivotal role responsible for leading the Council's response to damp, mould and housing condition issues, ensuring full compliance with Awaab's Law and delivering excellent outcomes for tenants.

This is an exciting opportunity for a housing, compliance, property services or asset management professional who is passionate about resident wellbeing, regulatory compliance and service improvement. As the Awaab's Delivery Team Leader, you will lead the operational delivery of the Council's approach to damp, mould and housing condition cases, ensuring statutory obligations are met and vulnerable residents are protected. You will manage the Repairs Hub and oversee the effective coordination of repair requests, customer enquiries, scheduling activities and service communications.

You will be responsible for leading a team that includes the Senior Responsive Repairs Officer, Assets Surveyors and Disrepair Officers, ensuring a proactive, customer-focused and compliant service is delivered at all times

We are looking for someone who can:

• Lead the Council's response to Awaab's Law and associated regulatory requirements.

• Manage damp, mould and housing condition cases from identification through to resolution.

• Act as the Council's subject matter expert on damp and mould, advising senior leaders and operational teams.

• Ensure compliance with Housing Health and Safety Rating System (HHSRS) requirements and relevant legislation.

• Oversee contractor performance and ensure timely delivery of remedial works.

• Manage and reduce disrepair claims through proactive intervention and early resolution.

• Produce performance reports and support regulatory inspections, audits and engagement activities.

• Drive continuous service improvement by learning from complaints, disrepair cases and customer feedback.

We are looking for an inspirational leader who can balance operational delivery with strategic thinking.

Essential Requirements

Experience managing or supporting a customer contact centre, repairs hub or service delivery environment.

Experience in housing compliance, property services or asset management, particularly relating to damp and mould.

Experience leading teams and/or managing contractors.

Relevant Level 5 qualification in housing or building surveying, or willingness to work towards one.

Strong knowledge of construction maintenance and building pathology.

Knowledge of Awaab's Law, housing regulation and HHSRS.

Excellent communication, leadership and organisational skills.

Customer-focused approach with the ability to manage complex and sensitive situations.