Damp and Mould Team Leader - 12mnth FTC

Yorkshire Housing; Harrogate; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days annual leave

Health cash plan

Pension with matched contributions

Retail discounts

Wellbeing support package

Hybrid working

Job summary

Yorkshire Housing seeks a Damp and Mould Team Leader to steer a specialist frontline service across our housing stock. You’ll lead First Responders, Multiskilled Operatives and Technical Surveyors to diagnose, manage and resolve damp and mould issues while ensuring safety, timeliness and customer satisfaction.

You'll coach and develop a team, balance workloads, monitor KPIs, and work with stakeholders to improve service performance and compliance in line with industry standards and Awaab's Law

Qualifications

• Experience leading operational or technical teams.
• Strong knowledge of damp and mould, condensation and building pathology.
• Awareness of Awaab's Law and resulting housing sector impact.

Responsibilities

• Lead a team of First Responders, Multiskilled Operatives and Technical Surveyors to diagnose, manage and resolve damp and mould issues.
• Provide day-to-day leadership, coaching and technical guidance to ensure timely, safe case resolution and high customer experience.
• Monitor performance using KPIs, identify risks and drive continuous improvement across operations and contractors.
• Oversee contractor performance and ensure activity complies with industry standards and legislation.

Skills

Team leadership

Damp mould knowledge

Building pathology

Health & safety

Communication skills

Data-driven KPIs

Education

MCIOB

MRICS

Job description

You might think of Yorkshire Housing as 'just' a housing provider, but we're so much more than that. Yes, we own and manage nearly 20,000 homes across Yorkshire and help create places people are proud to call home, but we're also committed to making a positive difference in people's lives.

We're investing in our homes, services and people, and with increasing focus across the housing sector on damp and mould, this is a fantastic opportunity to play a key role in delivering safe, high-quality outcomes for our customers.

As our new Damp and Mould Team Leader, you'll lead a specialist operational team responsible for diagnosing, managing and resolving damp and mould issues across our homes. You'll have a direct impact on customer wellbeing, service performance and compliance, while supporting and developing a team committed to delivering excellent outcomes.

What will you be doing?

You’ll lead a team of First Responders, Multiskilled Operatives and Technical Surveyors delivering Yorkshire Housing's specialist damp and mould service. You'll be responsible for ensuring cases are managed effectively, safely and within required timescales, while maintaining a strong focus on customer experience.

You’ll provide day-to-day leadership and support to your team, creating an environment where colleagues feel trusted, valued and empowered to deliver their best work. You'll identify development opportunities, provide coaching and technical guidance, and ensure the right skills and resources are available to meet service demand.

Operational performance will be a key part of your role. You'll use data, insight and reporting to monitor KPIs, identify risks and opportunities, and drive continuous improvement. You'll work closely with Resource Planning and colleagues across the business to overcome operational challenges and ensure customers receive a responsive, reliable service.

You’ll also take ownership of complex customer cases and complaints, helping to achieve positive outcomes while balancing customer needs, quality standards, compliance requirements and value for money. Alongside this, you’ll oversee the performance of specialist contractors and ensure all activity is delivered safely and in line with industry standards and legislation.

This is a varied role where no two days are the same. You'll be comfortable moving between operational problem-solving, people leadership, customer-focused decision making and performance management, all while helping Yorkshire Housing continually improve our approach to damp and mould management.

Already feel this is the role for you? Please check out the attached role profile for further information.

Who are we looking for?

We're looking for an experienced and customer-focused leader who can balance technical expertise with strong people management skills. You'll have a solid understanding of building pathology and the factors that contribute to damp, mould and condensation issues, with the ability to lead investigations that identify and address root causes rather than short-term fixes.

You’ll be someone who enjoys developing others, takes ownership of challenges and can make confident decisions in a fast-paced operational environment. Most importantly, you'll share our commitment to providing safe homes and excellent outcomes for customers.

The rest would be great too:

• Experience leading, coaching and developing operational or technical teams.
• Strong knowledge of damp and mould, condensation, building defects and building pathology, ideally gained within social housing or a similar property environment. You'll be naturally curious and driven to identify the root cause of issues rather than simply treating symptoms, ensuring long-term, sustainable solutions for customers.
• Understanding of relevant legislation, industry standards and best practice relating to damp and mould, including awareness of Awaab's Law and its impact on the housing sector.
• Experience managing customer complaints, complex cases and delivering customer-focused resolutions.
• Knowledge of housing disrepair, litigation or insurance claims relating to damp and mould would be advantageous.
• Excellent organisational skills with the ability to manage competing priorities and changing service demands.
• Experience monitoring performance, managing KPIs and using data to drive improvement and inform decision-making.
• Confidence managing contractor performance and working collaboratively with internal and external stakeholders.
• Strong understanding of health and safety requirements and compliance obligations.
• Excellent communication skills and the ability to explain technical information clearly to a wide range of audiences.
• A recognised professional qualification such as MCIOB or MRICS would be desirable.
• A commitment to Yorkshire Housing's values and an inclusive way of working.

What's in it for you?

• Full-time, 35 hours per week on a 12mnth FTC
• 26 days annual leave (rising to 31 days with service) plus Bank Holidays
• Health cash plan including support towards prescriptions, eye tests and more
• Pension scheme with matched contributions up to 9%
• Retail discounts and lifestyle benefits
• Wellbeing support package including free fitness classes, access to My GP and counselling support

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

The fine print

• Basic DBS check required
• This is an agile role, typically split between home working and regular travel to collaborative meetings and customer homes across Yorkshire. You'll spend several days each week on site supporting colleagues, inspecting cases, engaging with customers and maintaining a visible operational presence within the service.
• There may be an occasional requirement to work outside normal hours and respond to emergency situations when required.