Damage Claims Agent

SIXT; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Reward Package

Time Off & Financial Security

Wellbeing & Support

Career Development

Job summary

SIXT in the United Kingdom is seeking a Damage Claims Agent to manage vehicle damage cases from incident report to repair completion and handover to Billing & Recharge.

You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.

Qualifications

• Experience in coordination, case management, or customer service.
• Ability to manage multiple cases simultaneously with high attention to detail.
• Excellent written and verbal communication skills.
• Comfort with computer systems and databases.
• Knowledge of fleet, automotive, insurance or claims administration preferred.
• Basic understanding of vehicle damage and repair processes is advantageous.

Responsibilities

• Receive and log damage reports, prioritise incidents and categorise accordingly.
• Source and evaluate repair estimates, authorise repairs within limits, and coordinate bookings.
• Monitor progress, arrange temporary vehicles, and perform quality checks before handover.
• Maintain accurate case records and prepare files for Billing & Recharge handover.
• Provide clear liability assessments and liaise with Insurance professionals on complex cases.
• Communicate with customers, drivers and stakeholders to answer inquiries within SLA.

Skills

Coordination

Case management

Customer service

Organization

Communication

Tech proficiency

Fleet/insurance knowledge

Tools

CRM systems

Databases

Job description

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.

YOUR ROLE AT SIXT

• You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
• You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings
• You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• You maintain accurate case records and compile files for Billing & Recharge handover
• You provide clear liability assessments and liaise with Insurance Professionals on complex cases
• You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

YOUR SKILLS MATTER

• Experience You have coordination, case management, or customer service experience
• Organisation You manage multiple cases simultaneously with strong attention to detail
• Communication You possess excellent written and verbal communication skills
• Tech-savvy You are comfortable working with computer systems and databases
• Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration
• Know-how Basic understanding of vehicle damage and repair processes is advantageous

WHAT WE OFFER

• Competitive Reward Package Attractive base salary with a performance-based bonus
• Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance
• Wellbeing & Support Employee Assistance Programme and access to wellbeing resources
• Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.