DAM Platform Specialist

Digital Media Services UK Limited; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Statutory pension contributions

Subsidised gym membership

Season ticket loan

Full stocked daily breakfast pantry

Online training platforms

Lifeworks portal

Friends and Family theatre ticketings

Long service award/holiday entitlement

Referral bonus

Ride to Work scheme

Job summary

Digital Media Services UK Limited in London is seeking a Platform Coordinator to oversee daily administration and support of digital asset management systems for high-profile clients. You will liaise with clients, internal teams and developers to ensure platform requirements are met and assets are well maintained.

The role focuses on user management, asset governance and collaboration across IT and product teams, with a hands-on, proactive approach to improving platform operations.

Qualifications

• Project support experience and/or keen organisational skills.
• Experience working within media or creative industries, particularly in managing media platforms.
• Proactive approach to task management and problem-solving.

Responsibilities

• Act as the platform help contact by monitoring incoming emails and coordinating timely issue resolution on a daily or as-required basis.
• Provide ongoing support to platform users, ensuring account creation, account updates, and access-level changes are managed efficiently daily.
• Maintain an accurate user database to track access requirements, document changes, and support effective governance through daily and weekly updates.
• Support user management activities by assisting with system settings, troubleshooting issues, and escalating technical matters where required.
• Serve as a helpdesk contact for system-related enquiries from internal and external users, providing responsive support as issues arise.
• Act as the operational bridge between business users, internal IT, and the development team ensuring platform issues are clearly captured, prioritised and communicated with the product manager.
• Support the external development team during platform upgrades and change releases.
• The role also provides a practical business-user perspective on proposed enhancements, helping IT and development teams understand operational priorities, user impact, and delivery-critical requirements.
• Asset Management tasks: manage asset permissions, upload and organise assets in the DAM platform, ensure metadata accuracy, monitor trackers, oversee asset launches, provide training and create guides.

Skills

Project support

Media industry experience

Organisational skills

Problem-solving

Job description

Digital Media Services UK Limited in London is seeking a Platform Coordinator to oversee daily administration and support of digital asset management systems for high-profile clients. You will liaise with clients, internal teams and developers to ensure platform requirements are met and assets are well maintained.

The role focuses on user management, asset governance and collaboration across IT and product teams, with a hands-on, proactive approach to improving platform operations.