DACH Engagement Specialist — Retail Tech & AI

trigoretail.com; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid in London or hybrid/remote in D

AI deployment exposure

Growth opportunities

Cross-cultural experience

Team visibility

Job summary

Trigo Retail is seeking an Engagement Associate to work with our Engagement Managers, strengthening and growing relationships with leading retailers. You will learn our technology, support deployments, and manage day-to-day client operations with the aim of independently owning accounts.

The DACH market is critical; your work will shape how Trigo shows up for major clients while engaging senior management early on.

Qualifications

• German native or fluent with strong English; other languages are a plus.
• Background bridging business & tech (Business Informatics, Information Systems, Computer Science, or equivalent).
• Comfort in technical environments and clear communication with engineering teams.
• High ownership mindset and initiative.
• Eager to learn fast, collaborate across time zones, and embrace an AI-first way of working.
• Flexibility to travel regularly.

Responsibilities

• Visit stores and talk to client staff to understand real-world performance of our technology.
• Coordinate issue resolution with TechOps and R&D to reduce escalations.
• Use analytics to surface data-driven, evidence-backed recommendations.
• Engage with client operations and IT teams to identify friction and opportunities.
• Own engagement tasks for clients as you grow in the role.
• Support rollout planning and expansion across accounts and provide client reporting.

Skills

German fluency

Strong English

Business Informatics

Tech communication

Ownership mindset

AI-first mindset

Willing to travel

Education

Business Informatics background

Job description

Trigo Retail is seeking an Engagement Associate to work with our Engagement Managers, strengthening and growing relationships with leading retailers. You will learn our technology, support deployments, and manage day-to-day client operations with the aim of independently owning accounts.

The DACH market is critical; your work will shape how Trigo shows up for major clients while engaging senior management early on.