DaaS Operations Lead: Service & Process Excellence

Bytes Group; Leatherhead; Presencial; GBP 60.000 - 80.000; Jornada completa

Descripción de la vacante

Bytes Group is seeking a DaaS Team Lead to drive day-to-day operations and continuous improvement of the DaaS function at the Leatherhead Head Office. The role emphasizes leadership, process governance and cross-functional collaboration with both internal teams and external partners.

You will guide the DaaS team, ensure effective workloads, maintain SLA performance and promote a consistent customer-focused culture, while developing skills and sharing knowledge across the network.

Formación

• Experience in service operations and customer-support.
• Ability to understand, document and explain end-to-end operational processes.
• Experience coordinating workloads and supporting team performance.
• Ability to identify inefficiencies, knowledge gaps and service blockers.
• Strong written communication and process-documentation capability.
• Confidence working with internal stakeholders and external partners.
• Customer-focused approach with an emphasis on quality and consistency.

Responsabilidades

• Team leadership and performance: provide day-to-day leadership and guidance to the DaaS team.
• Service operations, governance and continuous improvement: oversee workloads, SLAs and customer satisfaction; document processes.
• Procurement portal ownership: champion use of the procurement portal and maintain related docs.
• Personal leadership and development: demonstrate leadership and ongoing DaaS expertise development.
• WIDER TEAM NETWORK: liaise with internal and external stakeholders to support delivery.

Conocimientos

Service operations

Team leadership

Process documentation

Stakeholder management

Customer focus

Problem solving

Communication

Descripción del empleo

Bytes Group is seeking a DaaS Team Lead to drive day-to-day operations and continuous improvement of the DaaS function at the Leatherhead Head Office. The role emphasizes leadership, process governance and cross-functional collaboration with both internal teams and external partners.

You will guide the DaaS team, ensure effective workloads, maintain SLA performance and promote a consistent customer-focused culture, while developing skills and sharing knowledge across the network.