DaaS Service Excellence Leader

Bytes Software Services; Leatherhead; On-site; GBP 70,000 - 90,000; Full time

Job summary

Bytes Software Services is seeking a DaaS Service Lead to shape the delivery of Device as a Service, driving governance, workflow optimisation and operational excellence. You will lead the DaaS team, collaborate with stakeholders and partners, and push for continuous improvement to enhance customer experience.

Ideally you bring experience in service operations or delivery, strong documentation skills and a proactive approach to improving service outcomes within a growing DaaS function.

Qualifications

• Experience in service operations, service delivery or customer support environments.
• Strong process documentation skills and ability to explain end-to-end workflows.
• Ability to identify inefficiencies and opportunities for continuous improvement.

Responsibilities

• Provide visible day-to-day leadership, coaching and guidance to the DaaS operational team.
• Monitor workloads, service performance, aged tickets and SLA adherence; take action where required.
• Drive process improvements, workflow optimisation and automation to improve efficiency and service quality.
• Develop and maintain clear process documentation, knowledge-sharing frameworks and governance.
• Promote adoption and continual improvement of the DaaS procurement portal across teams.
• Collaborate with internal stakeholders, customers and partners to ensure successful service delivery.
• Use performance data and knowledge transfer initiatives to strengthen team capability.
• Support reduction of operational risk by improving process consistency.

Skills

Leadership

Process improvement

Stakeholder engagement

Communication

Operational governance

Problem-solving

Job description

Bytes Software Services is seeking a DaaS Service Lead to shape the delivery of Device as a Service, driving governance, workflow optimisation and operational excellence. You will lead the DaaS team, collaborate with stakeholders and partners, and push for continuous improvement to enhance customer experience.

Ideally you bring experience in service operations or delivery, strong documentation skills and a proactive approach to improving service outcomes within a growing DaaS function.