DA Refuge Manager

Brook Street; Leicester; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Part-time hours

Supportive working environment

Ongoing training and development

Meaningful difference to service users

Job summary

Brook Street in Leicestershire seeks a Domestic Abuse Refuge Manager to lead a specialist refuge service, overseeing day-to-day operations, safeguarding and risk management, and ensuring trauma-informed support for women and children.

The role requires strong leadership, partnership with housing, social care, police and other agencies, and a commitment to equality, diversity and culturally sensitive practice.

Qualifications

• Experience managing or supervising staff within domestic abuse, refuge, housing, social care or support services.
• Strong knowledge of domestic abuse, safeguarding and risk management.
• Experience managing complex cases and supporting vulnerable individuals.
• Excellent leadership, organisational and communication skills.
• Experience working in partnership with statutory and voluntary agencies.
• Ability to motivate, develop and support a team.

Responsibilities

• Manage the day-to-day running of the refuge service.
• Lead, supervise and support refuge staff and volunteers.
• Oversee safeguarding, risk assessments and safety planning.
• Support staff with complex and high-risk domestic abuse cases.
• Monitor service quality, performance and compliance.
• Develop strong partnerships with housing, social care, MARAC, police and other agencies.
• Ensure accurate case management and confidential record keeping.
• Promote positive outcomes for women and children accessing the service.
• Maintain a safe, secure and welcoming refuge environment.
• Represent the organisation at professional meetings and multi-agency forums.

Skills

Leadership

Staff supervision

Safeguarding

Risk management

Partnership working

Team motivation

Job description

Domestic Abuse Refuge Manager

Leicestershire
£16,462 per annum
20 Hours per Week
Monday, Wednesday & Friday

Are you an experienced leader with a passion for supporting women and children affected by domestic abuse?

We are recruiting a Domestic Abuse Refuge Manager to lead a specialist refuge service in Leicestershire. This is a rewarding opportunity to oversee the day-to-day management of a refuge, ensuring high-quality, trauma-informed and culturally sensitive support is delivered to women and children, including those from BAMER communities.

The Role

As Refuge Manager, you will be responsible for the effective operation of the service, leading and supporting staff, overseeing safeguarding and risk management, and ensuring service users receive the support they need to achieve safety, stability and independence.

Key Responsibilities

• Manage the day-to-day running of the refuge service.
• Lead, supervise and support refuge staff and volunteers.
• Oversee safeguarding, risk assessments and safety planning.
• Support staff with complex and high-risk domestic abuse cases.
• Monitor service quality, performance and compliance.
• Develop strong partnerships with housing, social care, MARAC, police and other agencies.
• Ensure accurate case management and confidential record keeping.
• Promote positive outcomes for women and children accessing the service.
• Maintain a safe, secure and welcoming refuge environment.
• Represent the organisation at professional meetings and multi-agency forums.

About You

• Experience managing or supervising staff within domestic abuse, refuge, housing, social care or support services.
• Strong knowledge of domestic abuse, safeguarding and risk management.
• Experience managing complex cases and supporting vulnerable individuals.
• Excellent leadership, organisational and communication skills.
• Experience working in partnership with statutory and voluntary agencies.
• Ability to motivate, develop and support a team.

Commitment to equality, diversity and culturally sensitive practice.

Desirable

• Previous refuge management experience.
• Experience working with BAMER communities.
• Knowledge of Honour-Based Abuse, Forced Marriage, FGM and NRPF.
• Full UK Driving Licence and access to a vehicle.

Benefits

Part-time hours
Supportive working environment
Ongoing training and development
Opportunity to make a meaningful difference to women and children affected by domestic abuse