Domestic Abuse Manager

Nottingham Community Housing Association Limited; East Midlands; On-site; GBP 32,000 - 52,000; Full time

Job summary

Derbyshire WISH, part of the Nottingham Community Housing Association family, is seeking a seasoned Domestic Abuse Services Manager to lead refuge and community-based support for survivors. You will guide frontline teams, drive service quality and ensure safeguarding standards are maintained while collaborating with partners and the wider management group.

The role emphasizes leadership, resilience and a commitment to delivering safe, effective services for adults and children affected by

Qualifications

• Experience in Domestic Abuse and case management.
• Experience managing frontline support staff in housing or victim services.
• Full UK driving licence and access to a vehicle.
• NVQ Level 3 / QCF Diploma Level 3 in Management or Leadership

Responsibilities

• Leading, developing and line managing Refuge, Outreach and CYP teams.
• Managing performance, wellbeing, training and professional development needs.
• Overseeing day-to-day operation and business continuity of refuge services.
• Building and maintaining positive relationships with external partners and stakeholders.
• Ensuring safeguarding, health and safety and operational requirements.
• Supporting recruitment, induction and workforce planning activities.

Skills

Leadership

Stakeholder engagement

Domestic abuse knowledge

Resilience

Education

NVQ Level 3 / QCF Diploma Level 3 in Management

Job description

Amber Valley, Derbyshire Dales, Erewash and South Derbyshire

This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.

Are you an experienced Domestic Abuse or Victim Services Manager?

Do you want to join a growing, passionate team dedicated to helping survivors of domestic abuse live safer, healthier lives?

We have an exciting opportunity for an experienced and resilient Manager to join Derbyshire WISH, leading and supporting teams that provide vital refuge and community-based services to adults and children affected by domestic abuse.

Who are Derbyshire WISH?

Derbyshire WISH provides Ofsted Regulated refuge and community based (outreach) care and support to adults and children who are experiencing domestic abuse. We're part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.

About the role

As a Manager, you will play a key role in ensuring our services remain safe, effective and responsive to the needs of those we support. We are looking for a strong and knowledgeable leader who leads by example, works collaboratively with others and is passionate about achieving positive outcomes for survivors.

You will provide leadership and direction to frontline teams, supporting colleagues to deliver high-quality services while working closely with the wider management team to drive continuous improvement across the organisation.

What you'll be doing

• Leading, developing and line managing Refuge, Outreach and Children & Young People's (CYP) teams
• Managing performance, wellbeing, training and professional development needs
• Overseeing the day-to-day operation and business continuity of refuge services
• Building and maintaining positive relationships with external partners and stakeholders
• Ensuring compliance with safeguarding, health and safety and operational requirements
• Supporting recruitment, induction and workforce planning activities

About you

We are looking for someone who:

• Has strong leadership skills and can motivate, support and develop teams
• Has a sound knowledge and understanding of domestic abuse and victim support services
• Is resilient, flexible and able to remain calm under pressure
• Leads by example and is committed to high standards of service delivery
• Is a team player who can build strong working relationships with colleagues and external partners
• Has experience supporting survivors of domestic abuse
• Has experience managing frontline support staff within a social support, housing or victim services environment

You will need experience in Domestic Abuse and case management. And completed / working towards a minimum of NVQ level 3 or new QCF Diploma level 3 in Management or Leadership, Health and Social Care, Housing or another relevant qualification or experience at Level 3.

A Full UK driving licence and access to a vehicle is essential to the role, unless a disability precludes this.

This is a full-time role working 37 hours per week, primarily Monday to Friday. Some evening and weekend working may be required to meet the needs of the service.

If you are a compassionate, resilient person looking to make a meaningful difference to the lives of adults and children affected by domestic abuse, we'd love to hear from you.

This role requires an Enhanced with Adult and Child's barred list DBS check, which will be arranged and funded by NCHA. Successful applicants will also be required to undergo a DVLA licence check as part of NCHA's pre-employment screening process.