D365 Project Operations Lead – Remote UK

Exertis (UK) Ltd.; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Job summary

DCC Energy GB is seeking an experienced D365 CE Project Operations Lead to support, maintain and enhance our Dynamics 365 Customer Engagement environment across the EMS division. You will lead migrations, enhancements and implementation activities across multiple EMS businesses, collaborating with stakeholders and partners to ensure the platform meets evolving needs.

From requirements gathering and workshops to solution design, testing, training and deployment, you will drive our digital

Qualifications

• 5+ years' experience in a Microsoft Dynamics 365 CE functional, technical or consulting role.
• Proven experience deploying Dynamics 365 Project Operations and Field Service alongside Dual Write integration with Dynamics 365 Finance & Operations (F&O).
• Strong knowledge of Dynamics 365 applications including Project Operations, Field Service, Customer Service, Finance & Operations (Dual Write Capabilities).
• Experience gathering requirements and translating business processes into D365 solutions.
• Strong workshop facilitation skills with the ability to challenge requirements appropriately and manage stakeholder expectations.
• Experience producing user stories, functional design documentation and process maps.
• Ability to lead testing activities and deliver user training.
• Understanding of Microsoft Power Apps and wider Power Platform capabilities.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Build, extend and support Dynamics 365 CE applications, including system and data integrations.
• Translate business requirements into effective functional and technical solutions.
• Gather requirements and facilitate workshops with business stakeholders.
• Produce user stories, functional design documentation and business process maps.
• Lead solution enhancements, implementations and future migration activities.
• Work closely with support partners and internal teams to design and deliver business change requests and defect resolutions.
• Analyse, troubleshoot and resolve system and end-user issues.
• Support integration, regression and user acceptance testing activities.
• Lead training initiatives and support a Train-the-Trainer approach across the business.
• Coordinate the creation and maintenance of Dynamics 365 documentation.
• Ensure solutions remain aligned with Microsoft's roadmap, product enhancements and evolving business needs.

Skills

D365 CE

Project Operations

Field Service

Dual Write integration

Requirements gathering

Workshop facilitation

Power Platform

Azure DevOps

LCS

Copilot/AI awareness

Tools

Leapwork

Azure DevOps

LCS

Power Apps

Power Platform

Job description

DCC Energy GB is seeking an experienced D365 CE Project Operations Lead to support, maintain and enhance our Dynamics 365 Customer Engagement environment across the EMS division. You will lead migrations, enhancements and implementation activities across multiple EMS businesses, collaborating with stakeholders and partners to ensure the platform meets evolving needs.

From requirements gathering and workshops to solution design, testing, training and deployment, you will drive our digital