D2C Operations Coordinator – Hybrid (Gatwick)

Nestlé S.A.; Crawley; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Flexible holidays

Annual leave

Job summary

Nestlé S.A. is recruiting a Direct To Consumer (D2C) Operations Assistant for our Gatwick hybrid role. You’ll help grow the D2C coffee solutions business by supporting setup, data handling, and monitoring automation to minimise disruptions for customers.

Key responsibilities include partner onboarding, data updates in Dynamics 365, stock support, and weekly/monthly reporting. Excellent Excel and cross-functional collaboration are essential.

Qualifications

• Previous experience in a sales support or operations role.
• Analytical and problem-solving skills.
• Ability to prioritise and meet deadlines.
• Excellent knowledge of Excel, Word, Outlook and Microsoft packages.
• Ability to work under pressure and manage fluctuating workload.
• Strong relationship-building with internal and external stakeholders.
• Ability to work independently or as part of a team.
• Experience in FMCG sales support.
• Understanding of commercial situations.

Responsibilities

• Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
• Maintaining and updating Customer Data inside Dynamics 365. Monitoring data flows from external providers into Dynamics 365 & SAP.
• Supporting operational support on stock holdings at each location. Handling queries from customers and Account Managers and taking necessary action to rectify issues.
• Ensuring NP D2C machines are up and running with minimal downtime
• Assisting with weekly and monthly cup reporting. Providing internal stakeholders with actual vs. target profitability insights.
• Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team for service excellence
• Engaging with regional contacts/customers/third parties to support brand and commercial objectives

Skills

Sales support

Operations experience

Problem solving

Excel

Communication skills

Time management

FMCG knowledge

Tools

Dynamics 365

SAP

Microsoft Office

Job description

Nestlé S.A. is recruiting a Direct To Consumer (D2C) Operations Assistant for our Gatwick hybrid role. You’ll help grow the D2C coffee solutions business by supporting setup, data handling, and monitoring automation to minimise disruptions for customers.

Key responsibilities include partner onboarding, data updates in Dynamics 365, stock support, and weekly/monthly reporting. Excellent Excel and cross-functional collaboration are essential.