Direct To Consumer (D2C) Operations Assistant

Nestlé S.A.; Crawley; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Flexible holidays

Annual leave

Job summary

Nestlé S.A. is recruiting a Direct To Consumer (D2C) Operations Assistant for our Gatwick hybrid role. You’ll help grow the D2C coffee solutions business by supporting setup, data handling, and monitoring automation to minimise disruptions for customers.

Key responsibilities include partner onboarding, data updates in Dynamics 365, stock support, and weekly/monthly reporting. Excellent Excel and cross-functional collaboration are essential.

Qualifications

• Previous experience in a sales support or operations role.
• Analytical and problem-solving skills.
• Ability to prioritise and meet deadlines.
• Excellent knowledge of Excel, Word, Outlook and Microsoft packages.
• Ability to work under pressure and manage fluctuating workload.
• Strong relationship-building with internal and external stakeholders.
• Ability to work independently or as part of a team.
• Experience in FMCG sales support.
• Understanding of commercial situations.

Responsibilities

• Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
• Maintaining and updating Customer Data inside Dynamics 365. Monitoring data flows from external providers into Dynamics 365 & SAP.
• Supporting operational support on stock holdings at each location. Handling queries from customers and Account Managers and taking necessary action to rectify issues.
• Ensuring NP D2C machines are up and running with minimal downtime
• Assisting with weekly and monthly cup reporting. Providing internal stakeholders with actual vs. target profitability insights.
• Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team for service excellence
• Engaging with regional contacts/customers/third parties to support brand and commercial objectives

Skills

Sales support

Operations experience

Problem solving

Excel

Communication skills

Time management

FMCG knowledge

Tools

Dynamics 365

SAP

Microsoft Office

Job description

Direct To Consumer (D2C) Operations Assistant

Direct To Consumer (D2C) Operations Assistant

Location: Gatwick – Hybrid working (2 – 3 days per week in our Gatwick office)
Salary: £27k - £30k dependent upon experience

Some of our other fantastic benefits

• Potential, discretionary annual bonus
• 12 flexible days on top of 25 days annual holiday entitlement pro rata
• A focus on personal development and growth

Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.

Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.

We have an exciting opportunity for a talentedD2COperations Assistantto join our team to contribute to Coffee Solutions growth by supporting the D2C business model with our Business Partners. You will oversee and analyse the growth of new and existing business, supporting setup and monitoring our automate system to minimise disruptions for our customers.

Your impact

Your key responsibilities will include:

• Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
• Maintaining and updating Customer Data inside Dynamic 365. Monitoring data is flowing through from all external partner providers into Dynamic 365 & SAP. Liaising with any other internal and external stakeholders that support or impact on performance delivery
• Supporting operational support on stock holdings at each location. Dealing with customers and Account Manager queries and taking necessary action to rectify performance and discrepancies.
• Ensuring NP D2C machines are up and running with minimal downtime
• Supporting with the Weekly and Monthly reporting of cup throughout. Providing Internal stakeholders overview of actual vs. target & profitability of customer.
• Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team to ensure exceptional service
• Engage with regional contacts/customers/third parties as required to support brand and/or commercial objectives

Your ingredients for success
To be successful in this role, you’ll have excellent interpersonal and communication skills (both orally and written) with a close attention to detail. You’ll be results-orientated and have a proven track record for consistently exceeding business objectives.

You’ll also have:

Essential skills:

• Previous experience in a sales support or operations role
• Good problem solving (routine nature) and analytical skills
• Ability to prioritise and respect deadlines
• Excellent knowledge of Excel, Word, Outlook and Microsoft packages
• Problem-solving & planning skills and able to work under pressure to manage a fluctuating workload
• Ability to build and maintain strong internal and external relationships
• Ability to deal with ambiguity and to work alone as well as part of a team
• Previous Sales support experience within the FMCG sector
• Be able to demonstrate a solid understanding of commercial situations

What you need to know

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.