Direct To Consumer (D2C) Operations Assistant

Nestle; Fernhill; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Potential discretionary annual bonus

Generous pension scheme

25 days holiday pro rata + 12 flexible

2 paid volunteering days

Personal development opportunities

Job summary

Nestlé is seeking a D2C Operations Assistant to support the growth of our Direct-to-Consumer program within the Nestlé Professional business.

The role focuses on setting up and supporting D2C Partners, maintaining data in Dynamics 365, and ensuring smooth operations across locations and partners. Excellent Excel skills and strong communication are essential, with a focus on meeting deadlines and delivering reliable service.

Qualifications

• Experience in a sales support or operations role.
• Strong command of Excel and Microsoft Office packages.
• Ability to work under pressure and manage fluctuating workload.

Responsibilities

• Set up new D2C Business Partners and Locations; update partner data.
• Maintain Customer Data in Dynamics 365; liaise with internal/external stakeholders.
• Support stock handling at locations; address queries and discrepancies.
• Ensure D2C machines run with minimal downtime.
• Prepare weekly/monthly reports on cup throughput and profitability.
• Coordinate with Technical Service, internal trainers and NP Sales to ensure service quality.
• Engage regional contacts and partners to support brand/commercial goals.

Skills

interpersonal communication

results oriented

problem solving

deadline management

relationship building

ambition to work independently

Tools

Excel

Word

Outlook

Microsoft 365

Dynamics 365

SAP

Job description

Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand 'We Proudly Serve' STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team's aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit. We have an exciting opportunity for a talented D2C Operations Assistant to join our team to contribute to Coffee Solutions growth by supporting the D2C business model with our Business Partners. You will oversee and analyse the growth of new and existing business, supporting setup and monitoring our automate system to minimise disruptions for our customers. Your key responsibilities will include:

Responsibilities

• Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
• Maintaining and updating Customer Data inside Dynamic 365. Monitoring data is flowing through from all external partner providers into Dynamic 365 & SAP. Liaising with any other internal and external stakeholders that support or impact on performance delivery
• Supporting operational support on stock holdings at each location. Dealing with customers and Account Manager queries and taking necessary action to rectify performance and discrepancies.
• Ensuring NP D2C machines are up and running with minimal downtime
• Supporting with the Weekly and Monthly reporting of cup throughout. Providing Internal stakeholders overview of actual vs. target & profitability of customer.
• Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team to ensure exceptional service
• Engage with regional contacts/customers/third parties as required to support brand and/or commercial objectives. To be successful in this role, you'll have excellent interpersonal and communication skills (both orally and written) with a close attention to detail. You'll be results-orientated and have a proven track record for consistently exceeding business objectives., Previous experience in a sales support or operations role
• Good problem solving (routine nature) and analytical skills
• Ability to prioritise and respect deadlines
• Excellent knowledge of Excel, Word, Outlook and Microsoft packages
• Problem-solving & planning skills and able to work under pressure to manage a fluctuating workload
• Ability to build and maintain strong internal and external relationships
• Ability to deal with ambiguity and to work alone as well as part of a team

Desirable Skills

• Previous Sales support experience within the FMCG sector
• Be able to demonstrate a solid understanding of commercial situations

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

Benefits

• Potential, discretionary annual bonus
• Generous pension scheme
• 12 flexible days on top of 25 days annual holiday entitlement pro rata
• 2 paid volunteering days
• A focus on personal development and growth

Full time-permanent opportunity.

We are open to discussing individual's flexible working needs.