Showroom Experience & Design Advisor

Hammonds Furniture Limited; United Kingdom; Remote; GBP 16,000 - 27,000; Part time

Benefits offered by this job

Uncapped Commission

Pro rata 25 days annual leave

Contributory pension

Perkbox discounts

Competitive salary pro rata

Job summary

Hammonds Furniture Limited in Erdington seeks a Customer Experience Specialist to deliver premium, personalised service and drive showroom sales. You will engage customers, guide design choices, and follow up on leads within a collaborative team in our Design Centre.

With a 3-day-per-week rota and flexible coverage, you’ll support appointments, maintain a high showroom standard, and participate in company initiatives to enhance the customer journey. Training on Articad is provided.

Qualifications

• Customer-focused and premium service mindset.
• Strong organisation and time management.
• Experience with Articad training provided.
• Excellent communication and rapport-building.

Responsibilities

• Welcome and engage customers in the Design Centre with a personalised and professional experience.
• Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
• Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
• Support inbound customer calls, manage appointments, and handle enquiries efficiently.
• Make minor design adjustments using Articad (training provided if needed) to help customers make confident decisions.
• Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
• Maintain accurate records of customer interactions, follow-ups, and sales activity.
• Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
• Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
• Act as a key holder, supporting independent opening and closing of the Design Centre as required.
• Future Development: Make minor design adjustments using Articad (training provided if needed) to help customers make confident decisions.

Skills

Customer service

Communication

Interpersonal skills

Articad (training)

Tech-savvy

Organisation

Team player

Tools

Articad

Job description

Hammonds Furniture Limited in Erdington seeks a Customer Experience Specialist to deliver premium, personalised service and drive showroom sales. You will engage customers, guide design choices, and follow up on leads within a collaborative team in our Design Centre.

With a 3-day-per-week rota and flexible coverage, you’ll support appointments, maintain a high showroom standard, and participate in company initiatives to enhance the customer journey. Training on Articad is provided.