Full-time Cycling Sport Advisor (Sales Assistant)

Decathlon UK Ltd; Portsmouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Staff sports activities

Cycle-to-Work scheme

Decathlon Academy training

Discount hub vouchers

Job summary

Decathlon UK Ltd is seeking a passionate Sport Advisor in Portsmouth to welcome customers, advise on products, and guide shoppers across in-store and online channels. You will help deliver great experiences while demonstrating product knowledge and a genuine love of sport.

You will work in a fast-paced retail environment, contributing to a positive team culture and striving to help customers find the best solutions while upholding Decathlon’s values and service standards.

Qualifications

• Passion for sports and ability to share knowledge.
• Commitment to exceptional customer service and relationship building.
• Team-oriented, collaborative and supportive attitude.
• Strong interpersonal and communication skills for diverse customers.
• Resourceful, adaptable and capable of solving challenges.
• Good time management in a fast-paced environment.
• Willingness for continuous learning and helping others grow.
• Emotional intelligence and empathy.
• Comfort working weekends and holidays in a dynamic retail setting.

Responsibilities

• Provide excellent customer service across in-store, online and social channels.
• Present products and services to meet diverse needs and budgets.
• Build relationships to foster loyalty and repeat visits.
• Promote products and services through multiple channels.
• Offer varied payment options and basic repair/personalisation services.
• Design accessible store layouts that are safe and inviting.
• Provide clear, accessible product information for informed decisions.
• Maintain stock accuracy and availability across channels.
• Prioritise customer safety and protect data.
• Develop effective product displays to showcase range.
• Promote sustainability and eco-friendly practices.

Skills

Customer service

Sales expertise

Product knowledge

Team player

Job description

Select how often (in days) to receive an alert:

Location:

Portsmouth, GB, PO6 4FB

Contracted Hours: 39

Sport: Cycling

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

• Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
• Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
• Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
• Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

• Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
• Are dedicated to providing exceptional customer service and building positive relationships with every individual.
• Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
• Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
• Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
• Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
• Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
• In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

• Healthy discounts on all Decathlon goodies
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.