Cycle Technician — Service, Repair & Customer Experience

Halfords; Farnham; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Store discount

Employee discount

Discount on breakdown cover

Health plan

Cycle to Work

Sharesave scheme

Life insurance

Uniform

Wellness programme

Trade Price Bike Scheme

Job summary

Halfords Farnham Retail Park is looking for a customer service and bike service assistant. You will deliver cycle service and repairs across kids, adult, premium, performance and electric cycles while delivering first-class customer service to help customers pick the right bike.

You will carry out most service work, develop colleagues and thrive in a fast-paced retail environment. Training and a wide benefits package are provided.

Qualifications

• Experience of service, building and repair across a range of cycles.
• Experience of delivering great customer service, ideally in a retail or cycle services environment.
• Experience of sharing expertise with others.
• Experience of working with – and achieving – sales targets.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Carry out most of the service and repair work yourself and help develop other team members.
• Deliver market leading standards of cycle service and repair across kids, adult, premium, performance and electric cycles.
• Help customers find and maintain their dream bike and work quickly and efficiently.

Skills

Cycle service

Customer service

Team development

Sales targets

Weekend rota

Tools

Bike repair

Job description

Halfords Farnham Retail Park is looking for a customer service and bike service assistant. You will deliver cycle service and repairs across kids, adult, premium, performance and electric cycles while delivering first-class customer service to help customers pick the right bike.

You will carry out most service work, develop colleagues and thrive in a fast-paced retail environment. Training and a wide benefits package are provided.