Cycle Technician & Customer Service/Hire Assistant

Total Adventure Limited; United Kingdom; Remote; Part time

Benefits offered by this job

Comprehensive training and coaching

Staff discount on accessories

Opportunity for year-round role transition

Job summary

A leading cycle hire company in the Lake District is seeking a Cycle Technician & Customer Service/Hire Assistant. This role combines mechanical skills and customer service, ensuring bikes are well-maintained and every client has a memorable experience. Applicants must exhibit a strong work ethic and communication skills, with the potential for year-round employment. The position offers a competitive salary and comprehensive training, along with the chance to work in a stunning outdoor environment.

Qualifications

• Proven mechanical experience with modern bicycles, including e-bikes.
• A solid track record of positive customer service in a fast-paced environment.
• Strong computer literacy and attention to detail.

Responsibilities

• Greeting customers and managing rentals from start to finish.
• Performing safety checks, routine maintenance, and repairs on bikes.
• Assisting with day-to-day shop operations and customer communications.
• Keeping the hire area tidy and managing return inspections.

Skills

Mechanical experience with modern bicycles, including e-bikes

Positive customer service

Strong communication skills

Reliability and strong work ethic

Job description

Job Title: Cycle Technician & Customer Service/Hire Assistant

Location: Windermere & Bowness-on-Windermere, Lake District

Responsible to: Bike Hire Manager

Salary: Competitive, from National Living Wage, dependent on experience and qualifications.

Hours: Flexible part-time, up to 42.5 hours per week (8:30 – 5:30). Weekend work frequent and essential.

Season: Seasonal role starting Feb/Mar 2026 & ending in Sept/Oct, but with potential to become year-round for the right candidate (off-season hours would be reduced)

About Us

Total Adventure Bike Hire is a leading cycle hire company in the heart of the south Lake District, with busy hubs in Windermere and Bowness-on-Windermere. We’re a hardworking team dedicated to providing unforgettable cycling experiences against the backdrop of some of the UK's most stunning landscapes.

The Role: Where Your Skills Meet Adventure

We need a versatile and enthusiastic individual who is as confident with a cassette tool as they are with a customer smile. This role is the perfect blend of workshop and welcome desk, ensuring our bikes and our service are both in peak condition.

Key Responsibilities

Customer Experience: Greeting customers, managing rentals from start to finish (sizing, safety briefings, route advice), and ensuring every client leaves excited for their ride.

Workshop Excellence: Performing safety checks, routine maintenance, and repairs on a fleet of quality standard and e-bikes. Each day ends with preparing the fleet for the next morning's adventures.

Team Support: Assisting with day-to-day shop operations, using our booking system, and handling customer communications.

Shop Operations: Keeping the hire area tidy, managing return inspections for damage, and assisting with basic admin.

About You: Our Ideal Candidate

Proven mechanical experience with modern bicycles, including e-bikes.

A solid track record of positive customer service in a fast-paced environment.

The ability to work independently, and collaboratively as part of a team.

A genuine passion for cycling, the outdoors, and making activities accessible to all.

Excellent communication skills, patience, and a calm demeanour under pressure.

Strong computer literacy and attention to detail.

Reliability and a strong work ethic, rain or shine our clients and team can count on you.

• Must be at least 18 years old.

Desirable (but not essential)

Experience in an activity centre or similar operational environment.

Cytech mechanic training or equivalent.

A British Cycling Trail Cycle Leader award or equivalent, this could lead to guided ride opportunities.

What We Offer

A competitive salary based on your experience.

Comprehensive training and coaching to expand your repair and operational skills.

The chance to work in the stunning Lake District with a great team.

The perfect platform to explore the trails on your days off, with economical access to a range of hire bikes, plus staff discount on accessories.

A genuine opportunity for the right candidate to transition into a year-round role.

Ready to Apply?

If you’re ready to combine your technical skills with your passion for people and places, please send your CV and a cover letter (ESSENTIAL) explaining why you’re the perfect fit to [e-mail]