Cyber Claims & Incident Response Specialist

Weareedenbrook; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Weareedenbrook is seeking an experienced claims professional to strengthen the claims team and deliver high-quality service to policyholders, brokers and capacity providers. You will manage cyber and forensic incident claims from first notification to settlement, working with response vendors to ensure cost-effective, timely resolutions.

The role requires at least 3 years of claims experience, knowledge of cyber/tech wordings, and strong stakeholder management.

Qualifications

• Minimum of 3 years’ experience of handling claims.
• Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims.
• Educated to degree standard
• DIP, ACII or legal degree preferred.

Responsibilities

• Proactively handle cyber and claims on behalf of capacity providers from first notification of loss to settlement within the scope of delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
• Identify deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with service providers to ensure quality and value for money service within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
• Identify and escalation claims related issues to Claims Manager and Claims Director where necessary.

Skills

Cyber claims handling

Stakeholder management

Customer service

Cross-border investigations

Attention to detail

ECF experience

Education

Bachelor's degree

DIP, ACII or legal degree preferred

Tools

Microsoft Outlook

Word

Excel

Job description

Weareedenbrook is seeking an experienced claims professional to strengthen the claims team and deliver high-quality service to policyholders, brokers and capacity providers. You will manage cyber and forensic incident claims from first notification to settlement, working with response vendors to ensure cost-effective, timely resolutions.

The role requires at least 3 years of claims experience, knowledge of cyber/tech wordings, and strong stakeholder management.