Cyber Claims Lead

AON; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Flexible benefits package

Career growth opportunities

Job summary

Aon is seeking a Senior Claims Advocate to lead complex cyber and technology claims in a hybrid London role. You will manage end-to-end processes from first notification through settlement for Cyber, D&O, PI and Crime claims, coordinating with markets, clients and underwriters.

The ideal candidate brings strong negotiation, data analysis, and stakeholder management skills, with proficiency in Word and Excel. This position offers hybrid work and a comprehensive benefits package.

Qualifications

• Experience managing Cyber, D&O, PI and Crime claims from notification to settlement.
• Ability to negotiate settlements with markets, clients and underwriters.
• Strong data analysis to identify trends in claims.
• Proficient in Microsoft Word and Excel.
• Excellent interpersonal and communication skills.

Responsibilities

• First notification of loss for Cyber, D&O, PI and Crime claims
• Negotiation and liaison with markets, clients, placement teams, specialists, network offices, underwriters and appointed authorities
• Conduct data analysis to establish claims history and identify trends
• Negotiate the payment and settlement of claims
• Coordinate discussions to ensure clear communication between client, underwriter and representatives concerning proposed settlement
• Engage with the Head of Financial Lines Advocacy in strategy to conclude contentious claims

Skills

Cyber claims

Negotiation

Data analysis

Stakeholder management

Communication skills

Cross-functional collaboration

Tools

CLASS system

ECF Processing system

Job description

Are you a seasoned professional in technical Cyber Claims with a strong understanding of London Market claims processes and procedures?

Are you eager to join a dynamic team that handles claims for some of the world's most renowned Financial Institutions?

If so, we have an exciting hybrid role that offers the flexibility to work both virtually and from our London office.

As a Senior Claims Advocate, you will be a key member of our team, taking the lead on complex, cyber and tech claims. Your expertise will be invaluable in managing these claims effectively and efficiently.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this exciting role, you will be primarily responsible for the management, strategy and process for the notification, agreement, collection and successful settlement of a portfolio of Cyber Risk claims.

Your key responsibilities will include:

• First notification of loss for Cyber, D&O, PI and Crime claims
• Negotiation and liaison with markets, clients, placement teams, specialists, network offices, underwriters and appointed authorities (loss adjusters, lawyers etc).
• Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment
• Negotiate the payment and settlement of claims with clients and underwriters
• Coordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Engage with the Head of Financial lines Advocacy in the strategy to conclude contentious claims

How this opportunity is different

Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.

Skills and experience that will lead to success

• Experience Dealing with claims from First Notification of Loss to resolution.
• Knowledge of Complex, Cyber Claims and confidence to coordinate and initiate discussions with our networks, clients, underwriters and experts.
• Experience of the CLASS and ECF Processing system (preferable)
• Proficient in word and excel.
• Strong Interpersonal skills.

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