Senior Integrated CX & Growth Director

OMD; Greater London; Presencial; GBP 42 000 - 64 000; Tempo integral

Resumo da oferta

OMD is seeking a CXJ Planner to join a newly created role blending digital and eCommerce media planning with client management. The position operates within a fully localised planning and buying model, delivering connected customer experiences across the journey.

You'll activate campaigns across Google Ads, DV360, Meta, and retail platforms while driving growth through data-led optimisation and experimentation. Office-based collaboration is expected in line with Omnicom's in-office policy.

Qualificações

• Proven experience across auction-based digital media buying platforms.
• Strong understanding of eCommerce, retail media and performance marketing.
• Experience managing client relationships and translating business objectives into media strategies.
• Knowledge of audience targeting, conversion optimisation, attribution and measurement frameworks.
• Strong analytical skills with the ability to turn data into actionable insights.
• Excellent project management skills with ability to manage multiple priorities.
• Confident communicator with strong stakeholder management and collaboration skills.
• A proactive mindset with a passion for testing, innovation and continuous improvement.
• Advanced Excel and PowerPoint skills are essential.

Responsabilidades

• Develop and deliver integrated digital and eCommerce media plans that support objectives.
• Activate and optimise campaigns across Google Ads, DV360, Meta, Snap and retail platforms.
• Drive growth against client KPIs through bidding strategies, automation and data-led optimisation.
• Apply eCommerce best practices to improve online sales, revenue growth and customer value.
• Ensure media strategies connect upper and lower funnel activity for performance.
• Embed testing and experimentation frameworks across campaigns.
• Leverage first-party data and analytics for targeting and measurement recommendations.
• Activate audience strategies to support acquisition and retention.
• Partner with local and regional teams for campaign activation and optimisation.
• Manage project workflows in Hive and identify process improvements.
• Act as primary client contact for briefs and workload prioritisation.
• Present insights and performance updates clearly to stakeholders.

Conhecimentos

Auction-based media buying

Programmatic platforms

eCommerce knowledge

Client management

Audience targeting

Data-driven optimisation

Stakholder collaboration

Testing & experimentation

Advanced Excel

PowerPoint

Ferramentas

Google Ads

DV360

Meta Ads Manager

Descrição da oferta de emprego

OMD is seeking a CXJ Planner to join a newly created role blending digital and eCommerce media planning with client management. The position operates within a fully localised planning and buying model, delivering connected customer experiences across the journey.

You'll activate campaigns across Google Ads, DV360, Meta, and retail platforms while driving growth through data-led optimisation and experimentation. Office-based collaboration is expected in line with Omnicom's in-office policy.