CX Engineer - Privacy Tech & API Solutions

Wwshemi; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Unlimited PTO

Public holidays

Parental leave

Remote-friendly with flexible hours

Commuter benefits

Job summary

Ketch is seeking a customer-focused technical contributor to manage end-to-end customer experiences and resolve critical issues across APIs and integrations. You will guide deployments, scale applications, and partner with engineering to advocate for customer needs.

Seekers should show proficiency with REST/SOAP, Postman, AI-enabled workflows, and cloud storage. A remote-friendly role with collaboration across teams is offered.

Qualifications

• Strong expertise in RESTful and SOAP APIs and ability to address issues in existing API integrations.
• Ability to tailor pre-existing solutions for websites, mobile apps, and integrations to meet business requirements.
• Experience scripting to automate processes and improve system efficiency.
• Proficient with Postman for API testing and troubleshooting.
• Experience troubleshooting cross-platform mobile apps using Android Studio and Xcode.
• Ability to leverage AI technologies (LLMs, AI agents) to support workflows.
• Experience integrating third-party services and tools (OAuth, API keys, authentication).
• Nice to have: understanding of scalable distributed systems and container orchestration (Docker, Kubernetes, Helm).
• Experience with DB technologies (Oracle, MySQL, Postgres, MongoDB) and storage (S3, Google Cloud Storage).
• Strong ability to build relationships across R&D, sales, and engineering.
• Excellent oral, written, presentation, and interpersonal skills.

Responsibilities

• Facilitate the complete end-to-end customer experience.
• Oversee and run the resolution of critical technical issues, ensuring prompt problem-solving for technical and business challenges.
• Research, document, and prioritize customer issues using internal tools and escalation teams; manage time effectively in a fast-paced environment.
• Provide expert guidance to customers on deploying, scaling, and maintaining applications on the Ketch platform.
• Collaborate with engineering and product teams to advocate for customer needs and improve services.
• Develop and maintain technical expertise in product areas and apply it to assist customers.
• Create knowledge base materials to improve operational efficiency and empower the support community.

Skills

RESTful APIs

SOAP APIs

API integrations

Postman

Android Studio

Xcode

AI-enabled workflows

OAuth / API keys

Authentication protocols

Container orchestration (Docker, Helm,

Tools

Docker

Kubernetes

Helm

Job description

Ketch is seeking a customer-focused technical contributor to manage end-to-end customer experiences and resolve critical issues across APIs and integrations. You will guide deployments, scale applications, and partner with engineering to advocate for customer needs.

Seekers should show proficiency with REST/SOAP, Postman, AI-enabled workflows, and cloud storage. A remote-friendly role with collaboration across teams is offered.