Remote Customer Experience Engineer

Docker; Barry; Remote; GBP 60,000 - 85,000; Full time

Job summary

Docker is seeking a Remote Customer Experience Engineer – Technical (CXE-T) to design scalable PoC frameworks and reusable lab environments for engineering teams. You will craft repeatable learning paths, build assets, and act as SME for advanced technical questions, enabling faster product adoption.

You will lead one-to-many technical sessions, review existing materials, and align enablement with customer journey stages to remove blockers and accelerate onboarding.

Qualifications

• Prefer building reusable technical systems over repetitive 1:1 firefighting.
• Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
• Design and deliver at least one advanced 1:many technical session (live or recorded).
• 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
• Define 2–3 high-impact technical themes where scalable enablement can reduce friction.
• Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads.
• Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities.
• Docker does not offer visa sponsorship for this role.

Responsibilities

• Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
• Develop repeatable technical learning paths that drive adoption beyond onboarding.
• Deliver a structured enablement series aligned to customer maturity themes (e.g., secure pipelines, governance).
• Review CXE, SE, and Post-Sales materials to identify gaps and opportunities.
• Build assets that support customer journey stages and remove blockers.
• Serve as SME for non-support technical questions beyond standard docs.
• Scale deep product adoption through 1:many enablement and PoCs.

Skills

Lab environments

Demo frameworks

Reference architectures

1:many enablement

Solutions Engineering

DevOps

Docker SBX

MCP Gateway

Tools

Docker SBX

MCP Gateway

Job description

This Remote Customer Experience Engineer role involves developing a technical content backlog aligned to customer journey stages.

As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

Your data & AI focus

Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution and develop repeatable technical learning paths that drive adoption beyond initial onboarding.

• Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation)
• Review existing CXE, SE, and Post-Sales materials to identify
• Build assets that directly support customer journey stages and remove common technical blockers
• Serve as a subject matter expert for non-support technical questions that exceed standard documentation
• The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets

What you'll bring

• You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required
• You’ll need experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences
• Design and deliver at least one advanced 1:many technical session (live or recorded)
• 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles
• Define 2–3 high-impact technical themes where scalable enablement can reduce friction
• Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads
• Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities
• Docker does not offer visa sponsorship for this role.

Working details

• Salary: EU: €70,700K – €101K + equity
• Technology stipend equivalent to 0 USD net/month