CX Apprentice: AI & Data Integration for Smart Bots

Greenhouse Software, Inc.; Northwich; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Free lunches on site

GP access

EAP

Job summary

THG Ingenuity is seeking a Level 4 Data Analyst apprentice to help bridge backend data with customer-facing chatbots, working alongside the team to design, test, and refine chatbot flows while learning APIs, webhooks, and JSON data.

You’ll be mentored by data leads and customer teams, gaining hands-on experience in data integration, automation, and end-to-end chatbot solutions, with a clear path to a long-term career beyond the apprenticeship.

Qualifications

• Interest in conversational AI, smart automation, and cloud tech.
• Basic understanding of web data flow (APIs, webhooks, JSON).
• Ability to analyze numbers, spreadsheets, or dashboards to diagnose issues.
• Willingness to learn, ask questions, and collaborate on projects.

Responsibilities

• Design, test, and refine chatbot journeys to answer customers quickly.
• Set up webhooks and APIs to pull live data into bot conversations.
• Review conversation logs and performance data to identify and fix drop-offs.
• Monitor the platform to keep data connections healthy and flows running smoothly.
• Collaborate with data leads and customer teams to implement automation.

Skills

Tech Curiosity

Data Basics

Problem-Solving

Eagerness to Learn

Education

Data Analyst Level 4 Apprenticeship

Job description

THG Ingenuity is seeking a Level 4 Data Analyst apprentice to help bridge backend data with customer-facing chatbots, working alongside the team to design, test, and refine chatbot flows while learning APIs, webhooks, and JSON data.

You’ll be mentored by data leads and customer teams, gaining hands-on experience in data integration, automation, and end-to-end chatbot solutions, with a clear path to a long-term career beyond the apprenticeship.