CX Apprentice: AI & Data-Driven Bot Flows

THG Ingenuity Ltd.; Northwich; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded Level 4 apprenticeship

OTJ training 20%

Mentoring from industry experts

Free lunches on site

GP access & EAP

On-site wellbeing support

Staff discounts on global brands

Job summary

THG Ingenuity is offering a Level 4 CX Apprentice – A1 & Data Integration. You will work alongside our team to bridge back-end data with front-facing bot conversations and help design, test and improve chatbot journeys.

This 12-18 month apprenticeship is perfect for a recent college leaver. You’ll gain a fully funded qualification, with 20% of your time dedicated to off-the-job training, plus on-site lunches and wellbeing support.

Qualifications

• Interest in conversational AI, automation and cloud technology.
• Basic understanding of how data travels across the web (APIs, webhooks, JSON).
• Enjoys digging into numbers, dashboards or data to diagnose issues.
• Strong communication and willingness to learn and collaborate with the team.

Responsibilities

• Design, test and tweak chatbot journeys to provide quick answers without agents.
• Set up webhooks and APIs to pull live data into bot conversations.
• Review conversation logs and performance data to fix where the bot stalls.
• Help monitor the platform day-to-day to keep data connections healthy.
• Collaborate with data leads and customer teams to translate ideas into automation.

Skills

Tech curiosity

Data basics

Problem solving

Eagerness to learn

Job description

THG Ingenuity is offering a Level 4 CX Apprentice – A1 & Data Integration. You will work alongside our team to bridge back-end data with front-facing bot conversations and help design, test and improve chatbot journeys.

This 12-18 month apprenticeship is perfect for a recent college leaver. You’ll gain a fully funded qualification, with 20% of your time dedicated to off-the-job training, plus on-site lunches and wellbeing support.