CX Account Executive

Freshworks Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Freshworks Inc. est à la recherche d'un Strategic CX Account Executive pour rejoindre son équipe de vente Enterprise. Ce rôle sera axé sur le développement de partenariats précieux avec des organisations de grande taille, permettant d'optimiser leur expérience client. Le candidat idéal doit être capable de gérer des cycles de vente complexes tout en démontrant une forte connaissance des solutions de service client. Des opportunités de progression de carrière et une culture inclusive sont des points clés de cette position.

Benefits

Private Medical Insurance (PMI)

Medical Cash Plan

Life Assurance

Income Protection

Critical Illness Insurance

Workplace pension scheme

Learning & Reading budget

Fitness budget

Enhanced Maternity Leave

25 days annual Paid-Time-Off (PTO)

Qualifications

• 8-12 ans d'expérience dans la gestion des cycles de vente complexes pour des logiciels de service client.
• Expérience dans des méthodologies de vente clés (Sandler, Challenger Sale).
• Connaissance du domaine et expérience de vente en logiciels de service client.

Responsibilities

• Développer des partenariats stratégiques avec des cadres supérieurs.
• Gérer un pipeline de ventes complexe avec des cycles de vente longs.
• Collaborer avec des équipes internes pour concevoir des solutions personnalisées.

Skills

Value Selling

Communication

Curiosity

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a Strategic CX Account Executive, you will lead Freshworks’ efforts to build transformative partnerships with enterprise organisations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organisations optimise their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities:

Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.

Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients. Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field

Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.

Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.

Account Management: Lead relationship with CX persona for current customers and find new paths of growth

Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Qualifications

Minimum 8-12 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)

Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)

Domain knowledge and sales experience in the field of Customer Service Software is required

Consistent overachievement of sales goals in a geographic territory selling complex software solutions

Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits

Additional Information

These are some benefits you can expect from us in return:

Company funded Private Medical Insurance (PMI)

Company funded Medical Cash Plan

Company funded Life Assurance, Income Protection & Critical Illness insurances

Qualifying workplace pension scheme with company contribution of up to 6%

Learning & Reading budget of up to £1,000 per year

Fitness budget of£30 per month

Enhanced Maternity Leave

25 days annual Paid-Time-Off (PTO)

Company Funded Employee Assistance Program (EAP) for both you and your family

Long Service Awards

Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.